Hype & Dexter

We are in good hands

We have enjoyed working with Hype and Dexter immensly for a key project in our business. We have felt so well looked after, understood and like we are being heard. Everything we are aiming to do in our business with HubSpot can be delivered thanks to Hype and Dexter. We feel in very good hands!

CRM excellence driven by superb account management

I've had the benefit of working with H&D not only as a client for the last 4 months, but also as a member of the H&D team for a number of years. Moving client side meant that I had pretty big expectations, and the team have hit them out of the park. A key reason for this is the exceptional account management skills from Aayushi, who without fail keeps things on track and always goes above and beyond. Thank you Yushi and the H&D team - you make this ongoing partnership a no-brainer.

Outstanding Partnership with H&D

Working with Hype & Dexter has been a game-changer for our business. Their team brought deep expertise, strategic insight, and a refreshingly collaborative approach to our HubSpot implementation. From day one, they understood our goals and tailored solutions that genuinely moved the needle. The communication was seamless, the delivery was on point, and the results speak for themselves. We've seen measurable improvements in lead management, customer engagement, and internal efficiency. What impressed me most was their ability to simplify complex systems and empower our team with the tools and confidence to scale. Highly recommend Hype & Dexter to any business looking to elevate their digital strategy and CRM performance.

Great Team

I've been working with H&D for a few years with various employers. Ive always found the team to be experts in HubSpot. No matter what aspect of the tool we've used weve found their insights valuable and a great team to work with. Special shout out to the CS Team ( esp Lindah) who has exceptional customer success skills.

Great people delivering top class results

When we first looked at a CRM we knew that we wanted to work with a local partner who would understand who we were and what we needed. Ryan and Alex were on to it immediately – they knew what we were trying to achieve and how the HubSpot product would fit into our tech stack. We all understood that this was a long-term project that would develop into a long-term working relationship. The build was done with supreme efficiency, and we have been blessed with an absolutely fantastic Account Manager who gets things done so that we can get on with the work without having to worry about chasing tasks and project deadlines. In the first year we worked with the Hype & Dexter team, our initial enquiries doubled. Our ongoing collaboration continues to deliver data-driven, measurable results. Undoubtedly this has been one of the most transformative journeys ever for our business. Starting off with Marketing in New Zealand, we have now moved started to roll out HubSpot to some service areas of the NZ business to improve our customer experience, as well as taking HubSpot into our overseas businesses in Malaysia and Thailand, which Ryan helped with enormously. Most importantly, there is great trust between both our teams. They give us lots of ideas and guidance on how to get the most out of the platform and their ongoing collaboration and support continues to drive measurable results. John Wanamaker is credited with saying that “Half the money I spend on advertising is wasted; the trouble is I don’t know which half”. Unlucky for John – if only he had been a client of Hype & Dexter he would have known how to make every dollar work positively for him! So - if you’re looking for a partner that combines technical excellence with strategic marketing impact, look no further. We couldn’t recommend them more highly.

Great Implementation Process

It was a pleasure dealing with Hype & Dexter for the implementation of our system and the complexity of it not using a "standard out the box" product from HubSpot. The H&P team listened, understood and gave great advice for the best implementation and use of the system once understanding what and how we needed to use the various Hubs for our business. Would be easy to recommend them to any other business that needs large or small scale work done.

Great experience

We had a great experience working with Hype & Dexter. They were highly professional, knowledgeable and easy to deal with throughout the entire CRM implementation process. Their prompt communication made everything run smoothly and nothing was ever a problem. I'd happily recommend them to anyone looking for expert support.

Experienced Partner

UNICEF Aotearoa New Zealand used Microsoft Dynamics 365 & MailChimp for many years as our CRM and email marketing tool. In 2023 we made the decision to move completely to HubSpot. Hype & Dexter came on board as our implementation and migration partner. Their knowledge and expertise was incredibly valuable throughout the project. They took the time to understand our business processes and required outcomes. This included not only migrating millions of records, but also creating custom integrations to allow direct interfacing with our payment platforms and other 3rd party systems. All through the project H&D’s approach was kind, patient and always focused on getting the best outcome for UNICEF. Any CRM migration project should not be underestimated and having an experienced partner like H&D should be an essential part of any migration and integration plan.

A true partner

Working with H&D is like experiencing the benchmark for a true vendor/partner relationship. It's how it should be. At no point were we unclear on the scope, the deliverables, how we'd work together, etc. They continually delivered at each stage, tracking progress as we went, using their extensive experience to add value along the way. I'd highly recommend Nick, Lindah and Chris and hopefully we'll have the opportunity to work with them again.

Fantastic agency who care about client outcomes

Hype & Dexter have been a pleasure to work with, supporting us to make significant enhancements to our system. It's a testament to their dedication and focus that our project finished earlier than expected. H&D are great at asking the right questions to identify CRM challenges and implementing effective solutions. I also had a great experience with their account manager Lindah, who always provided regular updates throughout our project. We'll definitely be using H&D in the future as our CRM agency.