Jira (Data Sync)
Requirements
HubSpot Plan HubSpot Account permissions No permissions required Access Type Shared Jira (Data Sync) Subscription - Review Jira's Pricing Page plan
Overview
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1/5 - Sync Ticket and Issue Data
HubSpot's new Jira app provides an automated two-way sync between HubSpot tickets and Jira issues, as well as HubSpot ticket notes and Jira issue comments. With an Data Hub Starter plan, you can create custom field mappings. This powerful, customizable sync aligns support teams in HubSpot with colleagues in Jira.
Two-Way Sync for HubSpot Tickets and Jira Issues
The Jira app offers default and custom field mappings, granular filters, and multiple ticket pipeline support. HubSpot tickets and Jira issues sync updates in real time, ensuring information is always up to date.
Two-Way Sync for HubSpot Ticket Notes and Jira Issue Comments
Enable seamless collaboration by syncing ticket notes with Jira issue comments. This two-way sync keeps teams aligned and records conversations in both systems.
Features
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Sync Ticket and Issue Data
Pass data between HubSpot tickets and Jira issues in either direction.
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Sync Ticket Notes and Issue Comments
Align teams by syncing notes and comments. Use @-mentioning for mapped users.
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Customization
Map ticket and issue properties, including custom properties.
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Sync Insights and Errors
View sync status and errors in the Sync Overview tab.
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View Connected Jira Issues on Tickets
Access the connected Jira issue URL and sync status directly from a HubSpot ticket.
App Functionality
Shared Data
Each object has field mappings that connect matching information from each app. Default mappings are listed below. If you want to change these default mappings or create your own, custom field mappings are available with Data Hub Starter and up.
Tickets |
Reviews
1.8
12
1.8
12
- May 29, 2026
Does not allow communication between Jira and HubSpot
This is not working because the tickets between Jira and HubSpot do not talk back and forth
Nguyen, E.
- May 5, 2026
Partial and fuzzy integration
Two applications are available, but it's not clear how to use them, and integration is partial and limiting. Doesn't allow you to take full advantage of the 2 tools.
Ticket creation from HubSpot
Consistent information sharing for ticket follow-up.
Phaneuf, M.
Pricing
Review Jira's Pricing Page
$0
Use the 'See all pricing options' link on the righthand side
Make sure to confirm the HubSpot subscription and the Jira subscription needed to install this integration
Note: "Free" is referring to the cost of the integration, not the app subscriptions
Review Jira's Pricing Page
$0
Use the 'See all pricing options' link on the righthand side
Make sure to confirm the HubSpot subscription and the Jira subscription needed to install this integration
Note: "Free" is referring to the cost of the integration, not the app subscriptions
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 09/03/2025
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