Detailed, patient and always looking for a better way to do things

Working with Fly has been a pleasure. Tim and the team are exceptionally thorough, and have helped us migrate from a messy ActiveCampaign account, building the right foundations in HubSpot to help our business move to the next stage. Nothing gets handed over half finished, questions get answered properly rather than deflected, and if something is going to take longer than expected they tell you early instead of letting it drift. What I have valued most is that they never simply build what you ask for and stop there. Every time we have taken a problem to them, they have come back with a suggestion for how the underlying process could work better, often something we had not considered. They understand the platform deeply enough to know where we were making life harder for ourselves, and they are generous with that knowledge rather than treating it as billable insight. They are also genuinely helpful in a day to day sense. Quick to respond, patient when we needed something explained twice, and comfortable working with people across the business at very different levels of technical confidence. That matters more than it sounds when you are trying to get a whole team to adopt a new way of working. The result is that we trust them. When Tim tells us an approach is the right one, we take it seriously, because he has consistently been right and has never oversold anything. I would recommend Fly to anyone looking for a HubSpot partner who takes the time to understand the business properly.

A smooth and professional migration

As a cyber security business serving government, defence and enterprise clients, we need a high degree of attention-to-detail in everything we do, and Fly has continued to deliver. They helped us define and refine how sales and marketing operate together before building the portal out and avoid replicating previous problems in the new platform. We now have automated processes we can depend on, and we've solved several business challenges we lived with for years along the way. Consent and legal basis handling was a key requirement, as we operate in different markets with different regulatory obligations, and Fly helped us solve this with confidence.