AskNicely
Power the World's Best Customer Experience
Requirements
HubSpot Plan Works with all HubSpot plans Learn more HubSpot Account permissions - View the required account permissions
AskNicely Subscription - Learn, Grow, or Transform plans
Overview
1/4 - Increase response rates to maximize engagement with customers.
Keep your customers coming back by building an exceptional customer experience program with AskNicely for HubSpot. Use NPS, CSAT, and Five Star to track customer happiness and equip your teams with the insights they need to succeed.
AI powered surveys and real-time insights
Easily collect, analyze, and act on real-time feedback. With AskNicely and HubSpot, you'll make data-driven decisions that enhance every interaction.
Empower your teams
Give your teams clear visibility into the customer voice, helping them consistently deliver world-class service.
Prevent customer churn
Stay ahead of issues by creating alerts for “at risk” customers, so your teams can take action before it's too late.
Boost customer advocacy
Turn happy customers into your biggest advocates - drive reviews, testimonials, and referrals, growing your brand and your reputation.
Features
Collect customer feedback across the customer life-cycle.
AskNicely for HubSpot enables businesses to collect, analyze and action customer feedback across key moments in the customer life-cycle. Use smart lists to survey customers along their journey .ex. New Client Sign Up, Post Implementation, Closed Support Ticket in HubSpot Service Hub.
Link NPS, CSAT and CES to contact records in HubSpot.
AskNicely empowers your people with visibility of real time customer feedback, promoting a customer obsessed culture. NPS, CSAT and CES scores and comments are visible from within HubSpot, in real-time.
Turn your promoters into brand advocates.
Realize the potential of the flywheel by encouraging promoters to work for you! Automate client referral programs and requests for online reviews on leading review sites like G2, Capterra, TrustPilot and many more - using AskNicely for HubSpot.
App Functionality
Shared Data
Contact Lists | ||
Contacts | ||
Responses | ||
Responses |
Reviews
- Apr 28, 2021
AskNicely
AskNicely is going well so far and allowing us to close loops with customers and improve our relationships with our customers.
We want to measure the success of our customer service team and service in general.
It is intuitive and easy to use.
I would like an integration to send surveys directly through Intercom.
Hirschkron, S.
Automotive & Transport - 11 to 25 employees
- Jul 28, 2020
Not able to use HS report to sync with AskNicely
It's a good tool. We used it for over a year already and we're happy with the product.
NPS surveys
Set it up and let it run for you.
Not being able to sync HS reports. We have to use HS lists which have limitations at the time to get basic data on sync with AskNicely. This has created lots of issues and we haven't been able to find a solution to them yet (after 2 weeks of turning the integration on). We just need to sync 5 fields between both systems and it's getting harder and harder to do.
Litre, J.
Consumer Services - 26 to 50 employees
Pricing
Learn
$449
/monthCapture key customer insights
NPS, 5-Star, CSAT & CES metrics
Email, SMS and web based surveys
Survey branching & triggering logic
Follow up workflow automation
Simple reports
Theme analysis
TV Dashboard
30+ out of box integrations
Learn
$449
/monthCapture key customer insights
NPS, 5-Star, CSAT & CES metrics
Email, SMS and web based surveys
Survey branching & triggering logic
Follow up workflow automation
Simple reports
Theme analysis
TV Dashboard
30+ out of box integrations
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 10/23/2025
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