Integrate Service Hub Tickets with Jira Issues

Create new Jira issues from incoming HubSpot support tickets or find and attach an existing Jira issue to a new support ticket in HubSpot. When the status of the Jira issue changes, the update will automatically be reflected in HubSpot.

Comments logged on Jira issues will also sync directly to the ticket record, enabling your team to spend less time jumping between systems and more time focused on customer interactions.

User can also associate multiple Jira issues with a single HubSpot ticket, and create new jira issues from HubSpot Workflows

Visibility for All Teams on Company and Contact Records

When a Jira issue is created and/or attached to an existing ticket in Service Hub, that information will also roll up and be visible on the HubSpot company and contact records associated with that specific ticket. This provides unparalleled insight for marketers or sales folks interacting with companies and contacts on a daily basis.

Automate and Report on Tickets and Jira Issues*

When connecting Service Hub tickets and Jira issues, we automatically create a new set of ‘Jira properties’ on the HubSpot ticket record. This allows you to use HubSpot’s powerful workflow automation to send internal and external notifications as Jira issues are updated and resolved. Because we tie the Jira issue ID to the HubSpot ticket, you can report on which Jira issues have the most HubSpot tickets attached -- giving you the insight you need into the impact of each specific issue. New Jira properties include:

• Jira Issue Status

• Jira Issue Summary

• Jira Issue ID

• Jira Issue Priority

• Jira Issue Assignee

• Jira Issue Identifier

• Jira Issue Link

• Jira Issue Reporter

* Requires Service Hub Professional or Enterprise