references

We worked with eLead to implement the HubSpot CRM system in our organization. The project included analysis of sales processes, system configuration, preparation of integration with our ERP system, and training of the sales team. At the analysis stage, we particularly appreciated the approach focused on understanding the real way our company works. Instead of a "template solution," we received a system tailored to our processes, from the first contact with the customer, through quoting, to order fulfillment. A great value was the ordering of the sales process and its reflection in the system. As a result, salespeople work according to clear rules, and sales line management became more transparent and predictable. Another important element was the preparation of a consistent data structure (contractors, contacts, transactions), with a view to integration with the ERP system. At the implementation stage, we appreciate the practical approach to system configuration. The solutions were selected in such a way that they were understandable to users and possible to implement without excessive complications. A major advantage of the implementation was that the focus was on getting the process right and getting the team to successfully adopt the system, while preparing the foundation for further automation of repetitive activities in subsequent stages. Training was conducted in a factual and accessible manner. The team quickly understood the logic behind the system and how to use it in practice, which translated into good adoption early on. We rate the cooperation with eLead as very good. The project was conducted in an orderly manner, communication was efficient, and the proposed solutions were practical and tailored to our needs. After the launch of the system, the cooperation continues in a developmental formula, including further improvements and development of functionality. We recommend eLead as an implementation partner for companies that want to organize the sales process, implement a CRM system in a well-thought-out manner and develop it along with the needs of the organization.

Highly recommended!!!

We have been working with eLead for ongoing support and development of our HubSpot system. In the course of our cooperation, we have focused on organizing our processes, optimizing the system configuration and better matching it to our business needs. eLead's approach to analyzing our organization and the way our team works deserves special recognition. We receive concrete and thoughtful recommendations that can be implemented in practice and that realistically improve our daily work. Thanks to the cooperation, we have sorted out key areas related to sales management and data in the system. HubSpot became more transparent, and processes became more consistent and easier to control. Another important value was a better understanding of the system's capabilities, which translated into greater independence for the team. We appreciate the flexibility and availability of the eLead team. Support ranges from quick consultations to more complex topics requiring analysis and design of solutions. Each topic is considered in a business context, which facilitates decision-making and speeds up the implementation of changes. A great advantage of cooperation is the familiarity with Comarch systems. In our case, this is important in the context of the planned integration of HubSpot with an ERP system, as it allows us to approach the topic holistically and reduce the risk of errors at the solution design stage. In retrospect, we can say that cooperation with eLead has allowed us to better utilize the potential of HubSpot and to organize areas that were previously inconsistent. We recommend eLead as a partner for cooperation in the development, optimization and ongoing support of the HubSpot system.