Five months after payment, still not fully live

We bought Commercient SYNC to connect Epicor Kinetic to HubSpot ahead of an April 1, 2026 go-live. Commercient's marketing says "weeks, not months." Five months after payment, the basic sync is live but deals are landing in the wrong pipeline, product fields included in the agreed plan are not syncing, and PDF sync (also in the plan) was never delivered; when we raised it, we were quoted additional fees for scope we had already paid for. Every step of progress has required follow-up from our side. We escalated in writing in May and to their executive team in July. Progress has come in response to pressure rather than on a plan. Before you sign, ask: who is the named implementation lead, what is the written go-live date, what exactly is in scope in writing, and what happens if it's missed? What does "active implementation" mean on their count? I'll update this review on Sep 30 with where we landed.

Workflow complete!

Santiago and his team were great and very instrumental in helping me set up a workflow for our members. I couldn’t have done it without them!