Automations and Templates Made Simple

Automate SMS, MMS, WhatsApp, and RCS messages directly in HubSpot workflows to save time and boost engagement. Send lead nurture sequences, deal updates, and surveys — or trigger follow-ups based on customer actions. Use branded templates and merge fields for personalized, on-brand communication at scale.

All Messages in One HubSpot Contact View

Track every SMS, MMS, WhatsApp, and RCS message on HubSpot contact records for a complete view of every conversation. Keep sales and marketing aligned with unified messaging history that improves follow-ups, context, and collaboration across your team.

Analytics & Reporting That Drive Results

Measure the impact of every SMS and MMS campaign — all inside HubSpot. Track reads, clicks, and conversions with real-time dashboards that show what’s working. Use these insights to refine workflows, improve targeting, and boost ROI across channels.

Branded SMS Templates for Personalized Messaging

Save time without losing the human touch. Create or use pre-built SMS, WhatsApp, and RCS templates that reflect your brand voice. Personalize messages with HubSpot merge fields for names, dates, and offers — and keep every interaction consistent, compliant, and on-brand.

Centralized Conversations in HubSpot Inbox

Manage all your SMS and MMS conversations directly within HubSpot’s Conversations Inbox. View, reply, and collaborate in real time — keeping support, sales, and marketing perfectly aligned. Deliver faster responses and more personal customer experiences, all in one place.

*NEW* Rich, Branded RCS Messaging That Drive Action

Bring your messaging to life with interactive, branded RCS. Send verified, media-rich messages with buttons, images, suggested replies, and carousels — all automated through HubSpot workflows. Deliver more engaging customer experiences that boost trust, clicks, and conversions.

*NEW* Faster Support with Help Desk & Service Hub Messaging

Connect Sinch Engage to HubSpot Help Desk and Service Hub to deliver faster, more personal support. Automate SMS updates, reply to customers in real time, and manage two-way conversations alongside tickets — so no message or issue slips through the cracks.