Every WhatsApp and social conversation logged in HubSpot

A customer messages you on WhatsApp asking about pricing. Loomi matches them to their HubSpot contact, or creates one, and logs the full conversation on their timeline. Your sales rep opens the record and sees exactly what was said, with no copy-pasting and no “what did they ask again?”

One inbox for WhatsApp, Instagram, Messenger, Telegram and web chat

Your team stops switching between five apps. Every message from every channel lands in one shared inbox, assigned to an owner, so nothing sits unanswered over the weekend. Reps reply from Loomi while HubSpot keeps the customer record up to date.

Turn Instagram comments and X mentions into conversations

Someone comments “price?” on your Instagram post. Loomi tags the comment by sentiment and intent, suggests a reply, and lets you answer publicly or move it to a DM in one click. The commenter becomes a HubSpot contact instead of a lost lead buried in the comments.

Open HubSpot tickets straight from a chat

A customer reports a delivery problem on WhatsApp. Your agent opens a ticket from the conversation, and it appears in HubSpot linked to the contact. When the status changes in either tool, both stay in sync, so support and sales see the same picture.

Book meetings in chat and see them in HubSpot

A lead on Instagram asks for a demo. Your agent books the slot inside the conversation, and the meeting appears on the HubSpot contact with date, time and owner. Your sales team’s calendar and CRM stay accurate without manual logging.

Send WhatsApp broadcasts to HubSpot contacts

Launching a new collection or a seasonal offer? Pick your audience from HubSpot contacts, send a WhatsApp broadcast from Loomi, and see who received and replied, logged back on each contact. Replies land in the shared inbox so your team can follow up right away. Scopes: contacts, lists