SMS and WhatsApp on HubSpot

Elevate your communication game with HubSpot's text messaging feature and close deals at a faster pace. Empower your service teams to provide an exceptional customer experience that leaves a lasting impression. Did you know that WhatsApp messages have a 98% open rate and a 90% response rate within the first three minutes of being received?

With HubSpot's CRM Messaging, you can send personalized text messages to customers and leads directly from HubSpot, enabling quick and hassle-free communication at scale. By leveraging the power of SMS and WhatsApp, you can enhance your customer engagement and drive higher conversion rates. With the ability to send rich media messages, like images, videos, and audio, through WhatsApp, businesses can create a more immersive and engaging customer experience.

Intelligent Business text messaging that delivers responses and closes deals faster

You get detailed reports on SMS Analytics - Message Sent, Message Delivered, Delivery Rate, Message Received, Response Rate, Campaign Analytics and more on messaging cloud.

Send and receive SMS: Easy two-way messaging (both SMS and MMS) on the contact object.

List broadcast: Send bulk SMS to your list and track responses on messaging cloud and all incoming responses tagged on contact timeline

Save valuable time with SMS workflows: Automatically send reminders, follow-ups, alerts, notifications, and more. Create seamless workflows on Contacts, Companies, Deals and Tickets that use Messaging Cloud as either a trigger or an action to automate your communication processes.

Build relationships with your contacts: Text messages are more likely to initiate a higher response rate than emails. Interact and engage with your contacts on a more personal level with personalization tokens, emojis, and more.

Text Messaging Cloud offers,

• Native HubSpot integrations along with Web App and all your messages are synced on both platforms and you get option to use messaging from either platform with 1 license only
• GDPR, TCPA, DLT and Australia SPAM Act compliant messaging
• Message data encrypted with 256 bit encryption in messaging cloud database
• Globally 200 countries are supported for SMS.
• MMS supported in US and Canada.

To know more on integration and usecases, refer our guide - HubSpot Admin & User Guide