Intercom
Close more deals with chatbots and live chat. Sync data with HubSpot.
Requirements
HubSpot Plan Works with all HubSpot plans Learn more HubSpot Account permissions - View the required account permissions
Intercom Subscription - Starter, Support, Engage, or Convert plans
Overview
1/4
Capture more leads from your website with Intercom's automation and live chat, and then sync new leads and conversations with HubSpot so you can:
- Keep your CRM up-to-date by automatically sending leads to HubSpot as you capture and qualify them with Intercom
- Know who your leads are as you chat by accessing key HubSpot data about a lead right from the Intercom Inbox
- Get the complete picture of every lead’s journey by automatically logging your conversations with a lead in their activity timeline
- Automatically set lead owners in HubSpot to be the same as they are in Intercom
You can explore the top use cases of this integration'
Watch our demo video to explore the most popular use cases of the Intercom and HubSpot integration.
Features
Widen your funnel by capturing leads 24/7 with bots
Automatically qualify leads with chatbots in Intercom, and send your best leads to HubSpot to nurture. Plus, sync all subsequent conversations in Intercom to leads' activity timelines in HubSpot, so you can continue a sale right where you left off.
Trigger workflows in HubSpot from Intercom conversations
Use an Intercom conversation's date, keywords or URL to trigger a workflow in HubSpot. For example, you can create a workflow to automatically nurture new leads who mention "pricing" or "monthly plan" in their conversations.
Get every lead to the right owner
When a lead chats in, you can easily see who the lead's HubSpot owner is, so you can quickly route the lead to the right person. Plus, you can view their lifecycle stage and deal status — giving you the context you need alongside every conversation.
App Functionality
Shared Data
Contact Owners | ||
Conversations | ||
Leads | ||
Qualification Details | ||
Stage | ||
Status |
Reviews
2.0
26
2.0
26
- May 28, 2025
Works as advertized. Would like more HelpDesk integration.
It seems more supportive of sales chat that Support, but we're grateful to see the chat convo being associated with existing contacts.
Chat's are properly matched to existing contacts when sufficient information is known.
Not a clear path to create a ticket in HubSpot from Intercom, at least that we have been able to implement in our instance.
Nelson, J.
- May 15, 2025
BROKEN!! DOES NOT WORK
Broken integration, didnt worked. We added an action to "create lead on HubSpot" using Intercom Workflow, but no leads were created on HubSpot.
No pros, since it does not work
Integration is broken
Kumar, R.
Pricing
Starter
$74
/monthFor very small businesses
Chat & email support
Targeted outbound email
In-product messages
Shared Inbox
Help center
Conversation routing bot
And more
Starter
$74
/monthFor very small businesses
Chat & email support
Targeted outbound email
In-product messages
Shared Inbox
Help center
Conversation routing bot
And more
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 10/23/2025
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