Digitalization that brings people, data, and care closer together to drive business future readiness

As part of our ongoing digital transformation at aiutanda, we are continuously working to strengthen the digital foundation of our care and consultation services. Operating across numerous locations with intricate regional responsibilities, implementing a unified CRM system became a pivotal milestone for our organization. OMMAX supported us with exceptional healthcare and market expertise in expanding and structuring our HubSpot environment. From seamless integrations and automations to clear user management and data processes, the collaboration was both efficient and reliable. Their structured approach and practical trainings helped ensure that all teams across our organization could adopt the new system effectively. This project represents a significant step toward our goal of digital excellence by enhancing transparency, coordination, and performance across all business units.

Optimizing Service Operations with OMMAX

Collaborating with OMMAX enabled us to professionalize and streamline our complaint management using HubSpot Service Hub. From the initial setup to tailored automation workflows, OMMAX helped us design a system that creates transparency, improves response times, and simplifies internal processes. Their hands-on support in setting up ticket pipelines, shared inboxes, and customer satisfaction surveys gave us exactly the tools we needed to take our service operations to the next level. A reliable and structured partner throughout – highly recommended!