Outstanding support

I have worked with Will and Claudia at Pineo for over a year and have received consistently excellent service that feels tailored to the needs of my company. They are highly responsive and deeply knowledgeable about HubSpot itself. Pineo is the kind of partner you want to outsource HubSpot technical expertise. Rather than spending my day looking things up, I can trust them to just get it done, and that allows me to focus on my business and where I can add the most value for my team. I'm sure we will still be working with Pineo for many years to come.

I am very satisfied with Pineo’s support

Pineo has been an excellent implementation partner in helping us develop HubSpot into a practical CRM solution for managing our health and social care tender pipeline. Bids and tenders are a constantly evolving area of work, with each opportunity bringing its own requirements, nuances and processes. Applying a CRM to this work is challenging in itself, and particularly so within the specialist context of health and social care procurement. We had a clear understanding of what we needed from the system, but translating those requirements into a HubSpot solution required a partner willing to listen, learn and adapt. Pineo gave us a very strong starting point. They helped us digitise our tender pipeline, create useful dashboards and automate aspects of our reporting processes, making monthly reporting clearer, more efficient and considerably less stressful. Although bids and tenders were initially a new and highly specialised area for the implementation team, they quickly developed a strong understanding of our requirements and worked collaboratively with us to shape the system around our way of working. Their flexibility and willingness to accommodate a niche specification made a real difference. Claudia, in particular, was exceptionally responsive, approachable and supportive throughout the process. She was always easy to contact, happy to make time to talk through requirements in detail, and consistently went above and beyond to ensure the system was properly integrated and aligned with what we needed. Her willingness to remain flexible and explore further improvements was especially valuable. I am very satisfied with Pineo’s support and the HubSpot solution they have helped us build. They have demonstrated real adaptability, commitment and an ability to turn a complex, niche requirement into a system that is genuinely useful for our organisation.