Pilea turns customer signals into prioritised tasks and insights you can act on.

Customer feedback hides inside your HubSpot tickets and email threads — and across every other tool your customers talk to you in. Without a system to capture it and connect it to revenue, the important stuff gets lost: product managers struggle to prioritise, developers lack context, and customer success teams chase status by hand.

Pilea is the intelligence layer that fixes that. Connect HubSpot and Pilea automatically pulls in your tickets, email threads, contacts, companies, and deals — redacts personal data, and turns each signal into a structured, prioritised task. Every signal is linked to the right contact and company and weighted by MRR and deal value, so the top of your backlog reflects what actually moves the business.

What syncs from HubSpot

• Tickets and email threads — imported as customer signals

• Contacts and companies — synced into Pilea, with deals and MRR attached

• Every signal linked back to its originating HubSpot contact and company

How it works

• 🪄 Capture automatically: HubSpot tickets and emails become structured tasks, grouped with related items so duplicate requests collapse into one prioritised theme.

• 🛡️ Privacy by default: PII is automatically redacted before anything is stored or shared. Hosted in the EU, GDPR-compliant by default.

• 📊 Revenue-weighted prioritisation: Pilea weighs each signal against deal size, MRR, and recency — so feedback from your highest-revenue companies surfaces first.

• 🔍 AI analysis you can trust: Pilea extracts themes and cites the original HubSpot source for every claim.

• 💬 Ask in plain English: Query across all your signals and company data — "What are our top enterprise asks this quarter?" — and get answers grounded in real data, not feelings.

• 🔁 Two-way issue tracking: Triaged feedback flows straight into Linear, Jira, and GitHub, and status updates flow back into Pilea.

• 🔌 Open to your AI stack: Pilea ships an MCP server, so Claude, Cursor, and any MCP-capable assistant can pull from your prioritised backlog as grounded context.

Beyond HubSpot

Pilea unifies customer signals from everywhere they live — Intercom, Zendesk, Slack, and App Store reviews (via AppFollow) — plus a public API for connecting internal tools. HubSpot signals sit alongside them in one prioritised source of truth.

Built for product, CS, and research teams who want to stop losing customer signals in inboxes and start shipping what matters — with actual data, not feelings.