Enhance customer journey with SMS, RCS, WhatsApp and Viber directly from HubSpot

Enhance your customer experience by empowering your support and sales teams to seamlessly engage with clients via Infobip SMS, RCS, WhatsApp, and Viber, all within the HubSpot interface.

Unify all your messaging tools into a single, shared HubSpot Inbox to streamline personalized interactions with prospects and customers. Leverage HubSpot Workflows to automate routine tasks, enabling quicker customer support and follow-ups while maintaining a personal touch with personalization tokens. Connect with customers on their preferred messaging apps to achieve faster, more efficient, and more meaningful communication.

Deliver great conversational experiences across the customer journey with SMS, RCS, WhatsApp, and Viber powered by Infobip

• Send SMS, RCS, WhatsApp, and Viber from HubSpot Workflows. Reach your customers worldwide with high SMS delivery rates due to 800+ direct operator connections, and for sending rich content messages worldwide, use RCS, WhatsApp, and Viber.

• 2-way conversational messaging via HubSpot Inbox. Our clients can easily manage both pre and post-purchase support by handling customer queries and conversations in real time.

• Trigger HubSpot Workflows by inbound customer messages. This facilitates full two-way messaging with customers, integrating inbound responses on any channel for both support and marketing use cases. Workflow enrollment triggers can be defined based on the reception of inbound messages, specific keywords, or conversational criteria.

• HubSpot Workflows with additional entity support. Messaging actions are now available for Contacts, Companies, Deals, or Custom Objects, allowing to create more flexible and context-specific workflows.

• CRM card for Single or Template Message Send. Allows agents to quickly send either a single custom message or a pre-approved WhatsApp template message to reopen conversations after the 24-hour window, without leaving the HubSpot environment.

• Provide real-time support. Use the Helpdesk module with the Inbox channels to keep track of customer incidents or queries.

• Personalized messaging. Provide a tailored experience for your customers based on contact profile data using HubSpot workflow.

• Real-time status updates. We know when there is an error in the message delivery, so you can react and engage the customer through another channel automatically using Workflows.

• Timeline update. Display the messages and delivery events directly on the contact timeline.

• URL shortening and tracking. URL shortening with custom URL domains are available for links in SMS, RCS, WhatsApp, and Viber messages. You will know, which customers interacted with the message.

• RCS, WhatsApp, and Viber rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, and buttons.

• WhatsApp, Viber, and RCS rich media. Our customers can enhance conversations by sharing images, videos, audio files, documents, locations, contacts, URLs, and interactive buttons.

• WhatsApp templates and quick reply buttons. Our clients can provide up to three instant, personalized reply options for customers, simplifying engagement and making interactions more interactive. They can also create message templates to ensure consistency and personalization.

Keep contacts updated and engaged with SMS, RCS, WhatsApp, and Viber for HubSpot

• Customer support. World-class support to create the best possible SMS, RCS, WhatsApp, and Viber solution that will engage the customers.

• Send Automated Messages and Set Auto Replies. Send automated messages to entire lists of contacts created in HubSpot or automate replies based on certain messages received.

• Send Reminder Messages. Send automated messages reminding customers of meetings, webinars, upcoming or pending bill payments and more.

• Generate Tickets and More with Triggers An Based Messages. Create support tickets, deals, reminders, tasks, and more by setting messages based triggers in HubSpot workflows.

• Automate Acknowledgements to Form Submissions. Send instant acknowledgment responses to form submissions through automated messages.

Why Infobip?

• Global company with local expertise. We have officies in more than 70 offices around the world supporting you on the ground on your language.

• We are recognized as a leader in CPaaS by Gartner, IDC, Juniper Research and Omdia, and recognized for innovation by Fast Company.

• Direct connection with more then 800 telecoms and directly connected with all the messaging apps like WhatsApp, Viber and RCS.

The experts have spoken - Infobip is the CPaaS leader your business needs

IDC MarketScape named Infobip a Leader in the Communications Platform as a Service. Read report.