Enhance customer journey with SMS and WhatsApp directly from HubSpot

Enhance your customer experience by empowering your support and sales teams to seamlessly engage with clients via Infobip SMS and WhatsApp, all within the HubSpot interface. Looking for more channels? Stay tuned—RCS and additional digital channels are on the horizon.

Unify all your messaging tools into a single, shared HubSpot Inbox to streamline personalized interactions with prospects and customers. Leverage HubSpot Workflows to automate routine tasks, enabling quicker customer support and follow-ups while maintaining a personal touch with personalization tokens. Connect with customers on their preferred messaging apps to achieve faster, more efficient, and more meaningful communication.

Deliver great conversational experiences across the customer journey with SMS and WhatsApp powered by Infobip

• Send SMS and WhatsApp from HubSpot. Reach your customers worldwide with high SMS delivery rates due to 800+ direct operator connections, and for sending rich content messages worldwide, use WhatsApp.

• Conversational experience with HubSpot Inbox. Use the messaging channels to engage with customers in 2-way communication, to provide pre or post-purchase customer service.

• Provide real-time support. Use the Helpdesk module with the Inbox channels to keep track of customer incidents or queries.

• Personalized messaging. Provide a tailored experience for your customers based on contact profile data using HubSpot workflow.

• Real-time status updates. We know when there is an error in the message delivery, so you can react and engage the customer through another channel automatically using Workflows.

• Timeline update. Display the messages and delivery events directly on the contact timeline.

• URL shortening and tracking. URL shortening with custom URL domains are available for links in SMS and WhatsApp messages. You will know, which customers interacted with the message.

• WhatsApp rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, and buttons.

• WhatsApp rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.

• WhatsApp reply buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.

Keep contacts updated and engaged with SMS and WhatsApp for HubSpot Inbox

• Customer support. World-class support to create the best possible WhatsApp solution that will engage the customers.

• Send Automated Messages. Send automated messages to entire lists of contacts created in HubSpot or automate WhatsApp replies based on certain messages received.

• Send Reminder Messages on WhatsApp or SMS. Send automated messages reminding customers of meetings, webinars, upcoming or pending bill payments and more.

• Generate Tickets and More with Trigger-based WhatsApp Messages. Create support tickets, deals, reminders, tasks, and more by setting WhatsApp messages-based triggers in HubSpot workflows.

• Automate Acknowledgements to Form Submissions. Send instant acknowledgment responses to form submissions through automated WhatsApp messages.

Why Infobip?

• Global company with local expertise. We have officies in more than 70 officies around the world supporting you on the ground on your language.

• We are recognized as a leader in CPaaS by Gartner, IDC, Juniper Research and Omdia, and recognized for innovation by Fast Company.

• Direct connection with more then 800 telecoms and directly connected with all the messaging apps like WhatsApp, Viber and RCS.

The experts have spoken - Infobip is the CPaaS leader your business needs

IDC MarketScape named Infobip a Leader in the Communications Platform as a Service. Read report.