Happy customers are the backbone for successful businesses.

With Zonka Feedback + HubSpot Integration, you can measure measure complete Customer Experience and track Voice of Customer with CX Metrics like Net Promoter Score (with NPS Surveys), Customer Satisfaction (with CSAT Surveys) and Customer Effort (with CES Surveys), empower your teams with real-time data synced in HubSpot Contacts, run workflows for happy customers to convert them to brand promoters and to reach out to unhappy customers and reduce churn.

Reach your customers where they are

With Zonka Feedback, you can send surveys to your customers wherever they are.

• Send Email Surveys - Send Link-based email surveys, Embedded Email Surveys, Email Signature Surveys.
• Take feedback on Website or in-App - Embed your Surveys on Website or in-App, Website Popup surveys and Website Button surveys to get feedback while customers are on your Website or inside your App.
• Offline Feedback - Take feedback on kiosks and mobile apps using Zonka Feedback's Offline Feedback App.

Measure the right CX Metrics

Create surveys to measure industry-standard Customer Experience metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and Customer Effort Score (CES), along with any other questions you like.

Automatically update Contact Details without including them in survey

While sending surveys from Zonka Feedback + HubSpot, you don't need to ask Contact's personal details everytime in the survey like Name, Email, Contact Owner, Phone and any other information you already have. Just focus on the feedback and survey questions.

Zonka Feedback automatically will link the response to the contact.

Update Survey Responses as Contact Properties

Map Survey Fields and Responses to HubSpot Contact Properties and sync data in real-time without any developer or code required.

Use these contact properties to trigger workflows in HubSpot and generate insightful reports.

View Realtime Reports and Analytics

Get amazing insights with Zonka Feedback's real-time Feedback Reports. Get an overview of survey analytics and drill down to what’s working and what’s not.

Reduce Customer Churn

Create workflows in HubSpot to immediately update Contact Owner for negative feedback and send automated emails to unhappy customers.