STRATEGIA

Adds high value to our commercial management

In the hospitality sector, having partners who understand the challenges of the industry is invaluable. Strategia optimized our HubSpot setup through a seamless re-implementation of the CRM and tailored workflows for vacation rental marketing for Las Catalinas Doorway and our boutique hotel Santarena. In just a few months we have been able to refine the adoption of several tools within the CRM that have allowed us to achieve a positive impact on customer service and improved sales performance. Their expert team provides bilingual support, boosting lead nurturing for US and Latin American guests, and we highly recommend them for their excellence, professionalism, proactivity and focus on results!

Clear, strategic, and well-accompanied CRM implementation

Our experience with STRATEGIA was excellent. The team demonstrated a high level of knowledge in the implementation of the CRM, understanding our real business needs and translating them into clear, functional and well-structured processes. I especially highlight the support, the constant communication and the ability to adapt the tool to our commercial and marketing operation. Undoubtedly, a strategic ally to optimize processes and decision making.

Great onboarding and expert HubSpot guidance

Strategia supported us throughout the HubSpot onboarding process and went far beyond by advising us on how to maximize the platform’s potential for our specific needs. The service was professional, well-structured, and very organized. Their team demonstrated deep expertise and a genuine commitment to ensuring we had the best possible start with HubSpot. We’re very satisfied with their support.

Strategic collaboration for more efficient management

At Nayara we deeply value the collaboration with the STRATEGIA team. Their expertise and commitment were fundamental for the integration of our PMS Opera with HubSpot, as well as for the development of tailor-made solutions that today drive our operational efficiency, strengthen commercial management and optimize communication with our guests and clients.

A team with extensive knowledge!

Our experience with the Strategia team has been a two-way learning experience, a creative collaboration with a team committed to meeting the requirements of Grupo Ocotea. From the implementation of CRM to the inclusion of AI to keep us updated, it has been an important technological support.

A lot of knowledge

I contacted Andres when I started working in my family business, which is a hotel in San Jose, in May 2020. We are going through a generational change and world crisis with the Covid-19 Pandemic. His has a vast knowledge on the marketing field and has had the chance to experience the "old way" of marketing (almost knocking on the clients door) and the "new way" which is assisted with new technology like the CRM. He helped us with the installation of the tool and constantly gives follow-ups to check the development. He is very patient and, like all professors, explains very well each step. I recommend working with Andres any time. He makes complicated things very easy.