BabelQuest | HubSpot Implementation & Consultancy

A brilliant HubSpot implementation and onboarding experience

We worked with Babelquest to implement HubSpot as our CRM and I honestly couldn’t recommend them more highly. We were coming into this with very limited CRM experience, which meant the whole process felt overwhelming at times. Babelquest were incredibly patient, calm and supportive throughout. They never made us feel silly for asking basic questions and took the time to explain not just how HubSpot works, but why certain things mattered for how we run our business. The implementation itself was handled brilliantly. They helped us design a system that actually fits how we sell and market, rather than forcing us into a generic template. Everything was set up thoughtfully, from pipelines and reporting through to automations and data structure, so we now have something that feels usable rather than intimidating. The onboarding was just as strong. Training was practical, clear and paced properly, which made a huge difference for a team that had limited CRM experience. They made sure everyone felt confident using HubSpot day-to-day, not just at a surface level. If you want a partner who combines deep HubSpot expertise with a genuinely human approach, Babelquest are outstanding. Five stars without hesitation.

An excellent partner who helped us migrate from Salesforce to HubSpot

Having worked with BabelQuest at previous companies, I was already aware of their services and had no hesitation on recommending them to my new company. With a tight deadline to migrate data from Salesforce to HubSpot, BabelQuest stepped up and delivered a migration of the data before we lost access to Salesforce and the years of accumulated data. Once the data was migrated, we faced a few pain points with visibility of the data. But even with this, our sales team could already see the advantages of HubSpot and were keen to begin using HubSpot as soon as possible. BabelQuest transitioned us to a new member of their team for ongoing development of the platform from the migration specialist to our new Platform Consultant. Our account manager helped ensure this was smooth and the Platform Consultant then stepped up and held meetings with our technical and sales teams. As the internal stakeholder, this made my life much easier as he was able to use his experience to recognise our company goals and needs with the platform. The data was quickly organised and made visible to everyone, and we quickly moved to creating a plan and goals for the upcoming work to further enhance the platform. BabelQuest helped us move at such a high tempo that we ended up bringing forward some of our agreed support days further increasing our effective use of HubSpot and we decided to add additional days for BabelQuest support for the next year. A customised training session was delivered by the Platform Consultant to our sales team. He had developed a very good understanding of our needs from previous meetings with the sales team and a high energy training session with proactive interaction from our sales team identified future priorities as well as a clear understanding of what was already available to all. Some minor improvements were also added on the fly during the meeting which also showed our sales team how we could further tailor how information is displayed and used.

Great partner to work with!

Habit Action has really enjoyed working with BabelQuest, in particular Carl Griffiths and his knowledge on HubSpot and how we can best utilise it to our advantage. Look forward to continuing our work with them.

Most excellent!

BabelQuest has been our partner through the implementation process, and now is our partner in the BAU world and roadmapping for 'world-class' use of HubSpot. The HubSpot journey is not an easy one, but BabelQuest provides the map, the route and helps us navigate the myriad of complexity to set the destination and get us there. Invaluable.

Like an extension of our own team

Puneet and the BabelQuest team have been wonderful to work with over the past few months in helping us to launch HubSpot. From the initial project scoping and requirements gathering workshops, to the solution design and system integration, BabelQuest have shown both their deep product knowledge and their industry expertise to really help us get the most of the platform. Beyond this, we have found the entire BabelQuest team to be friendly and supportive, often going above and beyond to ensure we meet our tight timeframes. Thank you!

Great customer support, training and set-up!

We had a short timeframe to get up to speed and familiarise ourselves with the system, but Puneet guided us through the core functionality step by step via a series of well-structured workshops. Puneet’s strong understanding of our sector led to valuable recommendations and best-practice insights, making the process smooth and efficient. The follow-up actions after each session kept us on track and encouraged hands-on learning. Thank you to Puneet and the team for their excellent support, we’re now well positioned to launch with HubSpot soon!

Excellent insights & practical help on all aspects of marketing

Working with Carl Griffiths has been brilliant. Carl is extremely experienced in HubSpot and digital marketing in general and has helped us turnaround our campaigns and Hubpost usage. What I value most is how hands-on and proactive he is, not just offering advice, but making things happen. He also always provides video walk-throughs and long and short summary of "to-do"s and "how-to"s. Carl's support has helped us move faster, sharpen our messaging, and drive measurable impact. If you need someone who combines smart strategy with real execution, I can’t recommend Carl Griffiths highly enough.

Great HubSpot support whenever needed

I've had the pleasure of working with BableQuest, and Carl in particular, over the past few years, both during our time as UniCarriers and now as Logisnext following the rebrand to Mitsubishi Forklift Trucks. Whenever we've encountered issues or had questions about HubSpot, Carl has consistently gone above and beyond to help. His approach of creating clear, easy-to-follow video explanations has been especially valuable, far more effective than lengthy emails or written instructions. BableQuest also provides regular product updates and proactive support meetings, which have been a great help in keeping us informed and confident in our use of HubSpot. I wouldn’t hesitate to recommend Carl and BableQuest as a go-to HubSpot marketing agency. Their expertise and dedication make them a trusted partner.

Great to work with Carl

Carl is extremely knowledgeable, helpful, and accommodating. He provides excellent support and offers ideas to improve our companies use of HubSpot and how to maximise our marketing and sales activities. He has provided me with various training videos and notes to help me going forward and has been a pleasure to work with.

A Fantastic Introduction to CRM

As complete newcomers to CRM systems, we initially found HubSpot quite overwhelming, we had no idea where to start or how to configure it to suit our needs. Thankfully, we were introduced to BabelQuest and Puneet, who made the entire process seamless. Puneet took the time to deeply understand our internal processes and customer journey, and quickly identified what we needed from the system. Thanks to her expertise and dedication, she helped build and tailor our CRM in just a matter of weeks, something that would’ve taken us months on our own. Her responsiveness and ongoing support were invaluable throughout the implementation. We felt truly supported every step of the way, and we’re now up and running within just 4 weeks, already using the system effectively. Still lots to learn, but a great start! We’re incredibly grateful for the effort Puneet went to. Thank you for making what felt like a daunting project such a positive experience!