Phocus Direct Communication GmbH (Germany)

Friendly and competent support

Whenever we have a question, we receive quick and competent help from our contact person. Where possible, the focus is on answers in email format, which saves time on both sides. For more complicated questions, however, our contact person is always available for a telephone call in which he patiently guides us through the process. The focus here is on enabling us to manage the process ourselves. At the same time, however, he is always available to answer any queries. We are completely satisfied.

Top partner for HubSpot - reliable & competent

The cooperation with Phocus Direct Communication GmbH is characterized by the highest level of professionalism. The team responds quickly, understands our requirements immediately and implements solutions in a practical manner. The friendly communication, reliability and comprehensive expertise in HubSpot are particularly noteworthy. A partner that we can recommend without reservation.

Great all-round support

We feel well looked after with Phocus, especially when it comes to questions and setup as well as CRM management in HubSpot. Questions are answered directly and orders are implemented quickly

When things need to be simple again!

We are absolutely delighted with our collaboration with Phocus DC. We were particularly impressed by the personal support and the pragmatic "small steps forward" approach.

Top partner for all topics related to CRM and HubSpot

We implemented HubSpot with Phocus DC around 1.5 years ago. As a partner, I already knew Phocus well from other projects, but not from HubSpot. Due to the positive cooperation, it was clear that we would also implement HubSpot with Phocus and, looking back, I have to say that this was a perfect decision. With Albert Schmidbauer, there was a central contact person for all matters, who could either answer all questions directly or know how to channel them correctly. We implemented the complete Pro Suite with Phocus, including the use of all modules except Service. However, it was a "managed implementation" - in other words, we didn't want to simply have the system implemented, we wanted to be able to do everything ourselves. Our implementation therefore had more of a workshop character. Guided meetings in which the knowledge was passed on to those involved at Innok. Then properties, objects, links, pipelines etc. were built (partly by Phocus due to the time involved) and then there were reviews again and the next steps were taken. The aim of the whole thing: A process and, above all, a system that lives in comparison to the old CRM and that the employees appreciate and enjoy using. And that is a great merit of Phocus to have set the course in the right direction. For the content and website issues, they used another competent external partner who worked just as seamlessly with us and Phocus. A great experience overall. Even today, the continuous (but now rather rare due to demand) consulting continues to run extremely well and satisfactorily. Thank you!

Great support

The cooperation so far has been very professional and efficient. I would particularly like to highlight Albert Schmidbauer's availability and quick response to queries.

Review - Onboarding and support for PHOCUS DC

PHOCUS DC, especially Mr. Albert Schmidbauer, provided an excellent onboarding service. A practice-oriented training of the team, flexible availability in the initial phase and a continuous optimization of the HubSpot user interface to our requirements offer an excellent overall performance. If well-known companies consider integrating HubSpot as a CRM tool, we will warmly recommend PHOCUS DC as an integration partner. Rarely have we as a company worked with such a customer-oriented company as PHOCUS DC. A premium product like HubSpot deserves a premium service provider like PHOCUS DC. MfG Team CARDINAHL