Help Scout
Connect HubSpot with Help Scout to keep your team in sync!
Criado por - Help Scout
Instalações - mais de 700 instalações
Avaliação - 1,5(2)
Requisitos
Plano da HubSpot Funciona com todos os planos da HubSpot Saiba mais Permissões da conta da HubSpot - Ver permissões de conta necessárias
Assinatura Help Scout - Plus Plan plano
Visão geral
1/3 - See Help Scout conversations in the HubSpot timeline
- HubSpot is the marketing hub for your business, giving you the ability to manage customers, send emails, create content and track opportunities. Connecting HubSpot with Help Scout keeps your marketing and support teams in sync.
- All the important HubSpot data about your customer is available right where you need it. In one click, you can unsubscribe from Lists, open relevant Deals, or open the full profile.
- Adding Satisfaction Ratings to your Help Scout conversations provides an easy way for your customers to give feedback on an interaction.
Recursos
Leverage Customer Engagements Across Teams
With a HubSpot integration, your support team is equipped with full context on each customer they are responding to, including background on the individual customer relationship, like the HubSpot owner, total revenue, and latest activities, like sign-up date and email engagement.
Eliminate Surprises for Sales and Marketing
Inform every interaction with the most recent customer communications by adding conversation and satisfaction ratings to the HubSpot timeline. Teams can check the CRM to see that customers are happy, research open issues, and examine negative ratings.
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Automate HubSpot Outreach Based on Help Scout Activity
Watch for positive and negative signals coming out of your support team to automate outreach with HubSpot. Received a great rating from a new customer? Maybe it's time to ask for a referral. A customer with an open deal left a negative rating? Make sure Sales follows up right away.
Funcionalidade do aplicativo
Dados compartilhados
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Avaliações
- 16 de Fev de 2023
Really disappointing
This integration is very basic. There is some syncing of contacts and messages, but you can't manually associate things with deals, companies, etc. You can't take advantage of tagging emails to view interactions. The data that is shown in HelpScout is very minimal. Overall, it's really disappointing.
We were on HelpScout before we started with HubSpot. We use HelpScout as shared inboxes for sales, customer support, and everything else.
Morin, D.
Telecomunicações e comunicações móveis - 6 a 10 funcionários
- 22 de Fev de 2022
Funcionalidade realmente limitada
Sinceramente, estou decepcionado com essa integração. Apenas o e-mail inicial é sincronizado com o HubSpot, e a conversa correspondente não é sincronizada. Isso anula o objetivo da integração de e-mail com CRM
Suporte a e-mail de caixa de entrada compartilhada
Salem, S.
Tecnologia - Software - 26 a 50 funcionários
Plus Plan
US$ 44
/mêsAdvanced features and reporting for teams at scale
5 Shared Inboxes
2 Docs knowledge bases
Live Chat
Messages
Automated Workflows
Custom Fields
Advanced Permissions and Teams
AI Assist and AI Summarize
Salesforce, Jira, HubSpot Apps
Plus Plan
US$ 44
/mêsAdvanced features and reporting for teams at scale
5 Shared Inboxes
2 Docs knowledge bases
Live Chat
Messages
Automated Workflows
Custom Fields
Advanced Permissions and Teams
AI Assist and AI Summarize
Salesforce, Jira, HubSpot Apps
* O preço aqui é apenas para fins de exibição. Todos os preços não incluem impostos, incentivos, descontos ou outras variáveis de preços. Você deve entrar em contato com o parceiro para obter informações mais atualizadas e precisas. A HubSpot não se responsabiliza por essas informações de preços, que são fornecidas pelos nossos parceiros. Preços atualizados pela última vez: 25/10/2024
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