Rachael's Ink

Transformativ helpdesk og AI-implementering

Vi var yderst tilfredse med det arbejde, Rachael udførte for vores team. Hun ledte vores migration fra HubSpot Inbox til Help Desk og implementerede AI Customer Agent med klarhed, organisation og strategisk indsigt. Fra begyndelsen "flyttede" hun ikke bare værktøjer - hun kortlagde vores arbejdsgange, benchmarkede KPI'er, hjalp os med at definere SLA'er og sørgede for, at vi havde målbare før- og efterdata. Inden for de første 90 dage oplevede vi meningsfulde forbedringer: hurtigere svartider, en betydelig reduktion i den gennemsnitlige lukketid for sager og bedre overblik over vores arbejdsbyrde. Vores gennemsnitlige lukketid faldt med mere end 50 %, og AI-kundeagenten løser nu selv størstedelen af de gentagne forespørgsler - og frigør vores team til at fokusere på komplekse problemer med højere prioritet. Det, der imponerede os mest, var, at kundeoplevelsen ikke led - den blev bedre. Vores CES-score steg, og vi opretholdt den høje standard for support, som vores kunder forventer, samtidig med at vi blev mere effektive bag kulisserne. Rachael tog sig også tid til at uddanne vores team, forfine arbejdsgange og sikre, at AI-agenten var ordentligt udstyret med det rigtige indhold i vidensbasen. Hun kombinerer teknisk ekspertise med praktisk forretningsstrategi, og resultaterne taler for sig selv. Vi kan varmt anbefale Rachael til alle organisationer, der ønsker at modernisere deres support, forbedre KPI'erne og implementere AI på en gennemtænkt og effektiv måde.

Ekspert, der får arbejdet gjort!

Jeg arbejdede sammen med Rachael om at omdanne et lager af tilfældige kontakter til et højtydende værktøj for salgs-, marketing- og driftsfunktionerne. Efter at vi havde diskuteret de mål, vi håbede at nå med HubSpot, lavede Rachael en revision, oprettede en handlingsliste og dykkede ned i vores komplekse net af brugerdefinerede objekter og egenskaber. Hendes kommunikation er spektakulær, hendes ekspertise er enestående, og hun er oven i købet en vidunderlig person at arbejde sammen med. Jeg kan varmt anbefale hende til ethvert HubSpot-behov!

Bare WOW.

Rachael har været medvirkende til at forbedre vores HubSpot-marketingindsats, især med implementering af Lead Scoring og forbedring af vores workflows, marketingsegmentering, formularer/landingssider og meget mere.

Utrolige overordnede forbedringer i vores markedsføringsresultater takket være det grundlæggende arbejde med Rachael

Vi har haft fornøjelsen af at arbejde sammen med Rachael i lidt over et år nu. Hun har hjulpet med at omdanne vores HubSpot-instans, så den endelig føles som det kraftcenter, den virkelig er. Gennem hendes vejledning har vi lært at justere vores tankegang og overordnede indholdsstrategi, har set bemærkelsesværdige forbedringer i vores e-mail-sundhed, har aktiveret utrolig nyttig lead-scoring, set forbedringer i vores brugeroplevelse, set stigninger i vores hjemmesides klikfrekvens, hjulpet med at forbedre vores evne til at rapportere om målinger og endda tilskrive markedsføringsindsatsen direkte til aftaler plus SÅ meget mere. På et mere personligt plan har hun som "designer, der er blevet marketingmedarbejder" hjulpet mig med at øge min viden om og passion for strategisk indholdsmarkedsføring. Jeg er meget taknemmelig for, at vi har haft mulighed for at udføre et fantastisk arbejde med sådan en fantastisk person!

Amazing Work!

Working with Rachael was an absolute joy. She brings a lot of insight, particularly around data architecture, that enables her to be flexible to support the needs of small businesses without sacrificing data quality. Our team threw quite a few curveballs and process updates her way during our onboarding experience. All were met with curiosity and a willingness to solve the problem together!

Highly recommend Rachael!

Rachael helped me and my team implement a whole new automated process on our website that will open up a ton of new opportunities for us in Email marketing. She is very easy to work with and always has time to talk through any questions you have while working with her.

5 stars all the way around!

I've had the luxury to work with Rachael a time or two now in various ways, and she is always incredibly helpful, knowledgeable, and a joy to work with. She is a phenomenal partner and is a HubSpot expert on everything you can imagine & then some. Specifically, she's helped me to build robust, multi-faceted nurture streams which will benefit us in many ways. I can't praise her enough!

HubSpot Expert Who Helps Your Maximize Your Company's ROI

Rachael provided strategic input in all areas of marketing. She not only has solid expertise in best practices but knows HubSpot inside out - from tactical to analytics & reporting. When sales and marketing struggled to align, Rachael brought new, creative ideas to the table that helped the two teams align around campaigns. Unlike other martech leaders, Rachael goes above and beyond showing her clients how to get the maximum ROI out of not only their campaigns, but also their HubSpot instance. Rachael is enthusiastic, hard working and always shows up with a smile. She is a joy to work with.

Skilled HubSpot Consultant

I have had the privilege of collaborating with Rachael, a skilled HubSpot consultant. Right from the start, Rachael demonstrated her in-depth knowledge of the HubSpot platform and provided valuable recommendations that helped us immensely. What impressed me the most about Rachael was her ability to facilitate a seamless transition from our previous CRM to HubSpot. Not only that, but she also helped us implement the service desk and migrate from other meeting software to HubSpot meetings, which proved to be a significant asset for our business. Rachael's contributions to streamlining our workflows have been invaluable, and it has led to a noticeable increase in our productivity and efficiency. She has a sharp eye for identifying areas that require improvement and is always willing to go above and beyond to help us implement the necessary changes. Overall, I can say with certainty that Rachael is an outstanding HubSpot consultant who is committed to ensuring the success of her clients. It has been a pleasure working with her, and I highly recommend her to anyone who wants to maximize the potential of the HubSpot platform.

An Exceptional HubSpot Consultant

I've had the pleasure of working with Rachael as our HubSpot consultant, and I can say with confidence that she is an exceptional professional who truly understands how to help businesses succeed. From the very start, she impressed us with her deep knowledge of the HubSpot platform and her ability to quickly assess our needs and recommend the best solutions. One of the things that impressed me most about Rachael is her ability to help us transition smoothly from a different CRM to HubSpot. Not only that, but she also helped us implement the service desk and transition from other meeting software to HubSpot meetings, which was a huge help for our business. Rachael has also been instrumental in streamlining our workflows, which has made a huge difference in our productivity and efficiency. She has a keen eye for identifying areas where we can improve our processes, and she is always willing to go the extra mile to help us implement the changes we need to make. Overall, I can say without hesitation that Rachael is an exceptional HubSpot consultant who truly cares about her clients' success. She is a pleasure to work with, and I would recommend her to anyone who is looking for a consultant who can help them get the most out of the HubSpot platform. Thank you, Rachael, for all of your hard work and dedication to our business!