Rachael's Ink

强烈推荐 Rachael

Rachael 是我们实施 CRM 的宝贵资源。我们内部只有极少的资源来支持实施工作，而 Rachael 来了之后就负责了。她协助我们完成了 CRM 的全面实施、销售流程的开发、内容创建、序列构建以及 HubSpot 人工智能工具的使用。我非常感谢她的合作和超越职责范围的意愿。

变革性服务台与人工智能实施

我们对 Rachael 为我们团队所做的工作非常满意。从一开始，她就不仅仅是 "移动工具"--她绘制了我们的工作流程图，制定了 KPI 基准，帮助我们定义了 SLA，并确保我们拥有可衡量的前后数据。在最初的 90 天内，我们看到了显著的改进：响应速度更快，平均票据关闭时间大幅缩短，工作负荷的可见性得到提高。我们的平均结案时间缩短了 50%以上，人工智能客户代理现在可以独立解决大部分重复性咨询，使我们的团队能够专注于优先级更高的复杂问题。 最让我们印象深刻的是，客户体验不仅没有受到影响，反而得到了改善。我们的 CES 分数提高了，我们保持了客户所期望的高标准支持，同时提高了幕后效率。 Rachael 还花时间培训我们的团队，完善工作流程，并确保人工智能代理配备了正确的知识库内容。她将专业技术与实际业务战略相结合，结果不言而喻。 我们向任何希望实现支持业务现代化、改善关键绩效指标并周到有效地实施人工智能的组织强烈推荐 Rachael。

完成工作的专家！

我与 Rachael 合作，将一个随机的联系人资料库转变为一个高效的销售、营销和运营工具。在我们讨论了希望通过 HubSpot 实现的目标后，Rachael 做了一次审计，创建了一份行动清单，并深入研究了我们复杂的自定义对象和属性网络。她的沟通能力非常出色，专业知识也非常出众，而且她还是一个非常适合合作的人。如果有任何 HubSpot 方面的需求，我强烈推荐她！

简直是叹为观止。

Rachael 在改进我们的 HubSpot 营销工作方面发挥了重要作用，尤其是在实施潜在客户评分、改进工作流程、营销细分、表单/登陆页面等方面。

得益于 Rachael 的基础性工作，我们的营销成果取得了令人难以置信的全面提升

我们有幸与 Rachael 合作了一年多。在她的指导下，我们学会了调整心态和制定整体内容策略，电子邮件的健康状况有了显著改善，实现了非常有用的潜在客户评分，用户体验有了改善，网站点击率有了提高，报告指标的能力有了提高，甚至可以将营销工作直接归因于交易，还有更多。 就我个人而言，作为一名 "从设计师转变为营销人员 "的人，她帮助我增长了知识，也激发了我对战略性内容营销的热情。我非常感谢我们有机会与这样一位了不起的人一起完成令人难以置信的工作！

Amazing Work!

Working with Rachael was an absolute joy. She brings a lot of insight, particularly around data architecture, that enables her to be flexible to support the needs of small businesses without sacrificing data quality. Our team threw quite a few curveballs and process updates her way during our onboarding experience. All were met with curiosity and a willingness to solve the problem together!

Highly recommend Rachael!

Rachael helped me and my team implement a whole new automated process on our website that will open up a ton of new opportunities for us in Email marketing. She is very easy to work with and always has time to talk through any questions you have while working with her.

5 stars all the way around!

I've had the luxury to work with Rachael a time or two now in various ways, and she is always incredibly helpful, knowledgeable, and a joy to work with. She is a phenomenal partner and is a HubSpot expert on everything you can imagine & then some. Specifically, she's helped me to build robust, multi-faceted nurture streams which will benefit us in many ways. I can't praise her enough!

HubSpot Expert Who Helps Your Maximize Your Company's ROI

Rachael provided strategic input in all areas of marketing. She not only has solid expertise in best practices but knows HubSpot inside out - from tactical to analytics & reporting. When sales and marketing struggled to align, Rachael brought new, creative ideas to the table that helped the two teams align around campaigns. Unlike other martech leaders, Rachael goes above and beyond showing her clients how to get the maximum ROI out of not only their campaigns, but also their HubSpot instance. Rachael is enthusiastic, hard working and always shows up with a smile. She is a joy to work with.

Skilled HubSpot Consultant

I have had the privilege of collaborating with Rachael, a skilled HubSpot consultant. Right from the start, Rachael demonstrated her in-depth knowledge of the HubSpot platform and provided valuable recommendations that helped us immensely. What impressed me the most about Rachael was her ability to facilitate a seamless transition from our previous CRM to HubSpot. Not only that, but she also helped us implement the service desk and migrate from other meeting software to HubSpot meetings, which proved to be a significant asset for our business. Rachael's contributions to streamlining our workflows have been invaluable, and it has led to a noticeable increase in our productivity and efficiency. She has a sharp eye for identifying areas that require improvement and is always willing to go above and beyond to help us implement the necessary changes. Overall, I can say with certainty that Rachael is an outstanding HubSpot consultant who is committed to ensuring the success of her clients. It has been a pleasure working with her, and I highly recommend her to anyone who wants to maximize the potential of the HubSpot platform.