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Isara - Conversation Intelligence

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Isara - Conversation Intelligence

Detect churn risk, CSAT drops, and coaching opportunities in every human and AI agent conversation. No surveys. No manual tagging.
開発元
Isara
インストール数
30件以上のインストール
評価

5

(2)

サインインしてインストールIsara - Conversation Intelligenceのご契約が必要

必要な条件

HubSpotエディション
HubSpotアカウント権限
必要なアカウント権限を表示
アクセス権のタイプ
共有
Isara - Conversation Intelligenceの契約内容
プラン:Pulse、またはCore、またはGrowth、またはEntreprise

概要

Your CRM Has the Contacts. Isara Tells You Which Ones Are About to Leave.

HubSpot gives your team a unified view of every customer relationship. Isara reads what those customers are actually saying in your support conversations, and surfaces the churn signals,

satisfaction trends, and knowledge gaps that your CRM data alone can't reveal. Connect Isara to your helpdesk and get a continuous intelligence layer running across every conversation, every day.


Churn Risk Detection - Before It Hits Your Pipeline

Isara scores every customer account for frustration language, payment complaints, escalation threats, and early warning patterns. When a risk threshold is crossed, your Customer Success team sees the exact signals that triggered it, and which conversations to review first. Stop finding out about churn risk in the renewal call. Start acting on it two weeks earlier.


CSAT Trend Monitoring - Daily, Not Monthly

Instead of discovering your satisfaction score dropped in a quarterly business review, Isara tracks your unsatisfied conversation rate every single day. Drill into which topics, agents, or issue categories are pulling the trend dow, and intervene while there's still time to recover the relationship.


Knowledge Gap Analysis - Cut Repeat Ticket Volume

When customers keep asking the same questions, your documentation has a gap. Isara identifies those gaps automatically, ranks them by impact, and generates a specific recommendation for each one. Fewer repeat contacts. Lower handle time. Higher first-contact resolution.


Agent Coaching Opportunities - Evidence-Based, Not Anecdotal

See exactly where human and AI agents are handling similar issues inconsistently. and use real conversation examples as coaching material. Build a stronger team without relying on gut feel or random spot-checks.


Compliance Auditing - GDPR and COPPA in One Click

Generate GDPR and COPPA audit reports across any date range. Download and share with your legal or compliance team instantly. No manual conversation sampling required.


Who Gets the Most Value from Isara + HubSpot:


  • Customer Success teams managing B2B SaaS or subscription renewals who need account-level churn signals beyond health scores

  • RevOps leaders who want conversation intelligence feeding back into their CRM pipeline view

  • Support Ops managers who track CSAT and need to diagnose root causes, not just report them

  • Compliance teams in regulated industries who need conversation audit trails

Free 30-Day Trial. No Credit Card. Setup in Minutes.

Connect Isara to your helpdesk via OAuth - no complex configuration. Start seeing churn signals and CSAT trends immediately after your first conversation sync.


Any questions?

Email support@isara.ai or book a demo at isara.ai.

機能

Isara Churn Risk dashboard listing at-risk B2B accounts by weighted score, with $48.2K of ARR at risk caught before renewal

Spot At-Risk Accounts Before They Cancel with Churn Insights

Churn Insights reads early warning signals from your HubSpot support conversations to flag customers at risk of leaving, often weeks before a formal cancellation. Each flagged account comes with a plain-language explanation of why it was surfaced, so teams can act while there is still time.

Isara Pulse dashboard: customer health index of 87/100, up 4.2 this week, customers grouped as cool, neutral, warm and hot.

See Every Conversation in Real Time with Pulse

Pulse monitors a rolling 48-hour window of your HubSpot conversations and surfaces changes in sentiment, volume, and frustration the moment they emerge. Priority conversations are flagged for immediate review, so your team can step in before isolated issues escalate into cancellations.

Isara Agent Intelligence dashboard ranking human and AI agents by resolutions, CSAT and handle time, with 64% resolved by AI.

Monitor Every Agent, Human or AI, with Agent Intelligence

Agent Intelligence evaluates how both your human agents and AI agents perform across every HubSpot conversation, detecting inconsistencies, policy errors, and avoidable customer effort at scale. When AI agents underperform, it surfaces the specific configuration changes needed to fix the problem.

Isara Insights dashboard charting customer sentiment, CSAT up 6 points to 88%, with a flagged enterprise upsell opportunity.

Spot Trends and Recurring Issues with Insights

Insights analyses your historical HubSpot conversation data to surface the product areas and workflows generating the most customer friction. Every conversation is automatically tagged, so teams can identify root causes, track sentiment trends, and share clear evidence with product and engineering.

Isara Compliance Audit: conversations scanned against GDPR, HIPAA and PCI DSS, 3 potential breaches flagged, 99.8% compliant.

Audit Support Conversations for Regulatory Compliance

Compliance Audits scans your HubSpot support conversations against regulatory frameworks including GDPR, HIPAA, and PCI DSS. Select a date range, choose a framework, and receive a structured report identifying potential breaches by conversation ID, downloadable as CSV.

アプリ機能

共有されるデータ
データソース
同期方向
HubSpot上
HubSpot上

Conversations

コミュニケーション

コミュニケーション

Pipelines

CRMパイプライン

CRMパイプライン

レビューを絞り込み:

並べ替え:


5/5
    2025年9月18日
  • Myslinski, M.


5/5
    2025年9月18日

サポートチケットの混乱を減らし、隠れた顧客インサイトを明らかにします。

私たちはアンドロイドのキーボードを作っていますが、サポートチケットで大変な思いをしています。他の分析ツールには懐疑的だったのですが、Isaraは実際にそれを実現してくれました。 一番良かったのは、チケットの40%がキーボードのパーミッションやセットアップについて同じ質問をしている人たちだということがわかったことです。Isaraがフラグを立てた内容に基づいてヘルプドキュメントを修正したところ、繰り返しのチケットが大幅に減りました。また、Isaraは、テーマについて質問されるお客様が、プレミアムバージョンを購入される可能性が非常に高いことも教えてくれました。自分たちではそのパターンに気づくことはなかったでしょう。HubSpotのセットアップはとても早く、5分くらいでしょうか。完璧とは言えませんが、技術的なクレームと実際に怒っている顧客とでセンチメント分析が少し混乱することもありますが、全体的にはそれだけの価値があります。もしあなたがサポートチケットに溺れているなら、試してみてください。 Timmy Studios

  • Iordache, M.

翻訳済み from English。originalのテキストを表示

このアプリをご利用になるには、次のIsara - Conversation Intelligenceサブスクリプションが必要です。

Pulse

30日間無料トライアル

$29

/月

Perfect for teams who need visibility without the complexity. Get real-time monitoring with the Pulse dashboard to track customer sentiment and escalation rates.

  • Alerts (Slack and Email)

  • Unlimited users

  • Email & live chat support

  • Pulse Dashboard

30 day free trial, $29 a month including 250 conversations and $0.06 per conversation beyond that

Pulse

30日間無料トライアル

$29

/月

Perfect for teams who need visibility without the complexity. Get real-time monitoring with the Pulse dashboard to track customer sentiment and escalation rates.

  • Alerts (Slack and Email)

  • Unlimited users

  • Email & live chat support

  • Pulse Dashboard

30 day free trial, $29 a month including 250 conversations and $0.06 per conversation beyond that

* こちらの価格は参考表示価格です。どの価格にも税、インセンティブ、値引など、価格に関する変動要素は含まれていません。価格に関する正確な最新情報については、この提供元パートナーまでお問い合わせください。HubSpotは、パートナー各社が提供する価格情報について一切の責任を負わないものとします。価格の最終更新:2026/06/03

その他の情報

開発元
Isara
インストール数
30件以上のインストール
カテゴリー
このアプリが対応している言語
英語

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