
Isara - Conversation Intelligence
요구 사항
HubSpot 요금제 HubSpot 계정 권한 - 필수 계정 권한 보기
액세스 유형 공유됨 Isara - Conversation Intelligence 구독 - Pulse, Core, Growth 또는 Entreprise 플랜
개요

1/6 - Churn signals dashboard (account scores + signals detected)
Your CRM Has the Contacts. Isara Tells You Which Ones Are About to Leave.
HubSpot gives your team a unified view of every customer relationship. Isara reads what those customers are actually saying in your support conversations, and surfaces the churn signals,
satisfaction trends, and knowledge gaps that your CRM data alone can't reveal. Connect Isara to your helpdesk and get a continuous intelligence layer running across every conversation, every day.
Churn Risk Detection - Before It Hits Your Pipeline
Isara scores every customer account for frustration language, payment complaints, escalation threats, and early warning patterns. When a risk threshold is crossed, your Customer Success team sees the exact signals that triggered it, and which conversations to review first. Stop finding out about churn risk in the renewal call. Start acting on it two weeks earlier.
CSAT Trend Monitoring - Daily, Not Monthly
Instead of discovering your satisfaction score dropped in a quarterly business review, Isara tracks your unsatisfied conversation rate every single day. Drill into which topics, agents, or issue categories are pulling the trend dow, and intervene while there's still time to recover the relationship.
Knowledge Gap Analysis - Cut Repeat Ticket Volume
When customers keep asking the same questions, your documentation has a gap. Isara identifies those gaps automatically, ranks them by impact, and generates a specific recommendation for each one. Fewer repeat contacts. Lower handle time. Higher first-contact resolution.
Agent Coaching Opportunities - Evidence-Based, Not Anecdotal
See exactly where human and AI agents are handling similar issues inconsistently. and use real conversation examples as coaching material. Build a stronger team without relying on gut feel or random spot-checks.
Compliance Auditing - GDPR and COPPA in One Click
Generate GDPR and COPPA audit reports across any date range. Download and share with your legal or compliance team instantly. No manual conversation sampling required.
Who Gets the Most Value from Isara + HubSpot:
Customer Success teams managing B2B SaaS or subscription renewals who need account-level churn signals beyond health scores
RevOps leaders who want conversation intelligence feeding back into their CRM pipeline view
Support Ops managers who track CSAT and need to diagnose root causes, not just report them
Compliance teams in regulated industries who need conversation audit trails
Free 30-Day Trial. No Credit Card. Setup in Minutes.
Connect Isara to your helpdesk via OAuth - no complex configuration. Start seeing churn signals and CSAT trends immediately after your first conversation sync.
Any questions?
Email support@isara.ai or book a demo at isara.ai.
기능

Spot At-Risk Accounts Before They Cancel with Churn Insights
Churn Insights reads early warning signals from your HubSpot support conversations to flag customers at risk of leaving, often weeks before a formal cancellation. Each flagged account comes with a plain-language explanation of why it was surfaced, so teams can act while there is still time.

See Every Conversation in Real Time with Pulse
Pulse monitors a rolling 48-hour window of your HubSpot conversations and surfaces changes in sentiment, volume, and frustration the moment they emerge. Priority conversations are flagged for immediate review, so your team can step in before isolated issues escalate into cancellations.

Monitor Every Agent, Human or AI, with Agent Intelligence
Agent Intelligence evaluates how both your human agents and AI agents perform across every HubSpot conversation, detecting inconsistencies, policy errors, and avoidable customer effort at scale. When AI agents underperform, it surfaces the specific configuration changes needed to fix the problem.

Spot Trends and Recurring Issues with Insights
Insights analyses your historical HubSpot conversation data to surface the product areas and workflows generating the most customer friction. Every conversation is automatically tagged, so teams can identify root causes, track sentiment trends, and share clear evidence with product and engineering.

Audit Support Conversations for Regulatory Compliance
Compliance Audits scans your HubSpot support conversations against regulatory frameworks including GDPR, HIPAA, and PCI DSS. Select a date range, choose a framework, and receive a structured report identifying potential breaches by conversation ID, downloadable as CSV.
앱 기능
공유 데이터
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리뷰
- 2025년 9월 18일
Myslinski, M.
- 2025년 9월 18일
실제로 지원 티켓의 혼란을 줄이고 숨겨진 고객 인사이트를 발견합니다.
지원 과부하에 실제로 도움이 되는 기능 우리는 안드로이드 키보드를 만들면서 지원 티켓에 엄청나게 시달리고 있습니다. 다른 분석 도구에 대해 회의적이었지만 Isara는 실제로 효과가 있었습니다. 가장 좋은 점은 티켓의 40% 정도가 키보드 권한 및 설정에 대해 동일한 질문을 하는 사람들이라는 사실을 발견했다는 것입니다. Isara가 표시한 내용을 기반으로 도움말 문서를 수정한 결과, 반복적인 티켓이 훨씬 줄어들었습니다. 이제 지원팀은 실제 문제를 처리할 시간이 생겼습니다. 또한 흥미로운 사실을 발견했는데, 테마에 대해 문의하는 고객이 프리미엄 버전을 구매할 가능성이 훨씬 더 높다는 사실을 Isara가 알려주었습니다. 이 패턴을 직접 발견하지 못했다면 결코 알아차리지 못했을 것입니다. 이제 CS 팀은 이러한 대화에 뛰어들었습니다. HubSpot을 사용한 설정은 5분 정도면 끝났을 정도로 매우 빨랐습니다. 그리고 오래된 티켓을 바로 분석하기 시작해서 좋았어요. 완벽하지는 않지만 가끔 감정 분석이 기술적 불만과 실제 화난 고객과 혼동되는 경우가 있지만 전반적으로 그만한 가치가 있습니다. 지원 티켓에 시달리고 있다면 한 번 사용해 보세요. 티미 스튜디오
Iordache, M.
가격 책정
Pulse
US$29
/월Perfect for teams who need visibility without the complexity. Get real-time monitoring with the Pulse dashboard to track customer sentiment and escalation rates.
Alerts (Slack and Email)
Unlimited users
Email & live chat support
Pulse Dashboard
Pulse
US$29
/월Perfect for teams who need visibility without the complexity. Get real-time monitoring with the Pulse dashboard to track customer sentiment and escalation rates.
Alerts (Slack and Email)
Unlimited users
Email & live chat support
Pulse Dashboard
* 여기에 표시된 가격은 표시 목적으로만 사용됩니다. 모든 가격에는 세금, 인센티브, 할인 또는 기타 가격 변수가 포함되어 있지 않습니다. 가장 최신의 정확한 가격 정보를 알고 싶다면 파트너에게 연락해야 합니다. HubSpot은 파트너가 제공하는 이 가격 정보에 대해 어떠한 책임도 지지 않습니다. 마지막 가격 업데이트 날짜: 2026.06.03.
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