Isara - Conversation Intelligence
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Access Type Shared Isara - Conversation Intelligence Subscription - Core, Growth, or Scale plans
Overview

1/6 - Isara dashboard showing Apiary account flagged at 9.7 churn risk score with AI-generated summary of signals.
Your CRM Has the Contacts. Isara Tells You Which Ones Are About to Leave.
HubSpot gives your team a unified view of every customer relationship. Isara reads what those customers are actually saying in your support conversations, and surfaces the churn signals,
satisfaction trends, and knowledge gaps that your CRM data alone can't reveal. Connect Isara to your helpdesk and get a continuous intelligence layer running across every conversation, every day.
Churn Risk Detection - Before It Hits Your Pipeline
Isara scores every customer account for frustration language, payment complaints, escalation threats, and early warning patterns. When a risk threshold is crossed, your Customer Success team sees the exact signals that triggered it, and which conversations to review first. Stop finding out about churn risk in the renewal call. Start acting on it two weeks earlier.
CSAT Trend Monitoring - Daily, Not Monthly
Instead of discovering your satisfaction score dropped in a quarterly business review, Isara tracks your unsatisfied conversation rate every single day. Drill into which topics, agents, or issue categories are pulling the trend dow, and intervene while there's still time to recover the relationship.
Knowledge Gap Analysis - Cut Repeat Ticket Volume
When customers keep asking the same questions, your documentation has a gap. Isara identifies those gaps automatically, ranks them by impact, and generates a specific recommendation for each one. Fewer repeat contacts. Lower handle time. Higher first-contact resolution.
Agent Coaching Opportunities - Evidence-Based, Not Anecdotal
See exactly where human and AI agents are handling similar issues inconsistently. and use real conversation examples as coaching material. Build a stronger team without relying on gut feel or random spot-checks.
Compliance Auditing - GDPR and COPPA in One Click
Generate GDPR and COPPA audit reports across any date range. Download and share with your legal or compliance team instantly. No manual conversation sampling required.
Who Gets the Most Value from Isara + HubSpot:
Customer Success teams managing B2B SaaS or subscription renewals who need account-level churn signals beyond health scores
RevOps leaders who want conversation intelligence feeding back into their CRM pipeline view
Support Ops managers who track CSAT and need to diagnose root causes, not just report them
Compliance teams in regulated industries who need conversation audit trails
Free 30-Day Trial. No Credit Card. Setup in Minutes.
Connect Isara to your helpdesk via OAuth - no complex configuration. Start seeing churn signals and CSAT trends immediately after your first conversation sync.
Any questions?
Email support@isara.ai or book a demo at isara.ai.
Features

Spot At-Risk Accounts Before They Cancel with Churn Insights
Churn Insights reads early warning signals from your HubSpot support conversations to flag customers at risk of leaving, often weeks before a formal cancellation. Each flagged account comes with a plain-language explanation of why it was surfaced, so teams can act while there is still time.

See Every Conversation in Real Time with Pulse
Pulse monitors a rolling 48-hour window of your HubSpot conversations and surfaces changes in sentiment, volume, and frustration the moment they emerge. Priority conversations are flagged for immediate review, so your team can step in before isolated issues escalate into cancellations.

Monitor Every Agent, Human or AI, with Agent Intelligence
Agent Intelligence evaluates how both your human agents and AI agents perform across every HubSpot conversation, detecting inconsistencies, policy errors, and avoidable customer effort at scale. When AI agents underperform, it surfaces the specific configuration changes needed to fix the problem.

Spot Trends and Recurring Issues with Insights
Insights analyses your historical HubSpot conversation data to surface the product areas and workflows generating the most customer friction. Every conversation is automatically tagged, so teams can identify root causes, track sentiment trends, and share clear evidence with product and engineering.

Audit Support Conversations for Regulatory Compliance
Compliance Audits scans your HubSpot support conversations against regulatory frameworks including GDPR, HIPAA, and PCI DSS. Select a date range, choose a framework, and receive a structured report identifying potential breaches by conversation ID, downloadable as CSV.
App Functionality
Shared Data
Conversations | ||
Pipelines |
Reviews
- Sep 18, 2025
Myslinski, M.
- Sep 18, 2025
Actually delivers on reducing support ticket chaos and reveals hidden customer insights
Something that _actually_ helps with support overload We make android keyboards and get absolutely hammered with support tickets. Was skeptical about another analytics tool but Isara actually delivers. The best part - it caught that like 40% of our tickets were just people asking the same questions about keyboard permissions and setup. We fixed our help docs based on what Isara flagged and boom, way fewer repetitive tickets. Our support team actually has time to handle real issues now. Also discovered something interesting - Isara showed us that customers asking about themes were way more likely to buy our premium version. Never would have spotted that pattern ourselves. CS team now jumps on those conversations. Setup with HubSpot was super quick, maybe 5 mins? And it started analyzing our old tickets right away which was nice. Not perfect - sometimes the sentiment analysis gets a bit confused with technical complaints vs actual angry customers, but overall it's been worth it. If you're drowning in support tickets, give it a shot. Timmy Studios
Iordache, M.
Pricing
Core
$49
/monthFor leaner teams with up to 3,000 conversations a month who need essential automation and insights.
Alerts (Slack and Email)
Insights dashboard
Pulse dashboard
Core
$49
/monthFor leaner teams with up to 3,000 conversations a month who need essential automation and insights.
Alerts (Slack and Email)
Insights dashboard
Pulse dashboard
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 07/15/2026
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