Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Isara Subscription - Pulse, Core, Growth, or Scale plans
Overview
1/8 - Support Pulse dashboard with sentiment KPIs and cards for Priority Interventions and Early Warnings from recent chats.
Isara analyzes your helpdesk conversations to surface frustration, churn risk, and opportunities before issues escalate.
Detect frustrated and at-risk customers early
Identify churn signals and early warning patterns
Understand sentiment and predicted satisfaction without surveys
Surface recurring issues, product gaps, and documentation problems
Spot retention and upsell opportunities in live conversations
Features
See Every Conversation in Real Time with Pulse
Step in early, prevent escalations, and resolve issues before customers get frustrated. Watchtower highlights priority conversations as they happen, helping teams cut escalations by up to 30% and keep response times consistently low.
Spot Trends and Recurring Issues with Conversation Insights
Quickly find patterns in past conversations so you can fix root causes and improve processes. Teams use Insights to identify top drivers of support volume, reduce repeat contacts, and share clear data with product and engineering to prioritize fixes.
Turn Conversations into Next Steps with AI Boosts
Get clear guidance for product fixes, agent coaching, and help-center updates — no manual analysis needed. Recommendations save hours of manual review each week and ensure every conversation drives measurable improvements to customer experience.
App Functionality
Shared Data
Conversations |
Reviews
- Sep 18, 2025
Myslinski, M.
- Sep 18, 2025
Actually delivers on reducing support ticket chaos and reveals hidden customer insights
Something that _actually_ helps with support overload We make android keyboards and get absolutely hammered with support tickets. Was skeptical about another analytics tool but Isara actually delivers. The best part - it caught that like 40% of our tickets were just people asking the same questions about keyboard permissions and setup. We fixed our help docs based on what Isara flagged and boom, way fewer repetitive tickets. Our support team actually has time to handle real issues now. Also discovered something interesting - Isara showed us that customers asking about themes were way more likely to buy our premium version. Never would have spotted that pattern ourselves. CS team now jumps on those conversations. Setup with HubSpot was super quick, maybe 5 mins? And it started analyzing our old tickets right away which was nice. Not perfect - sometimes the sentiment analysis gets a bit confused with technical complaints vs actual angry customers, but overall it's been worth it. If you're drowning in support tickets, give it a shot. Timmy Studios
Iordache, M.
Pricing
Pulse
$29
/monthPerfect for teams who need visibility without the complexity. Get real-time monitoring with the Pulse dashboard to track customer sentiment and escalation rates.
Alerts (Slack and Email)
5 minutes data refresh rate
Unlimited users
Email & live chat support
Pulse Dashboard
Pulse
$29
/monthPerfect for teams who need visibility without the complexity. Get real-time monitoring with the Pulse dashboard to track customer sentiment and escalation rates.
Alerts (Slack and Email)
5 minutes data refresh rate
Unlimited users
Email & live chat support
Pulse Dashboard
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 12/16/2025
More info
Built by - Isara
Installs - 10+ installs
Categories Languages this app is available in English
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