要求
HubSpot 计划 HubSpot 帐户权限 - 查看必要帐户权限
Isara 订阅 - Pulse、Core、Growth或Scale 计划
概览
1/8 - Support Pulse dashboard with sentiment KPIs and cards for Priority Interventions and Early Warnings from recent chats.
Isara analyzes your helpdesk conversations to surface frustration, churn risk, and opportunities before issues escalate.
Detect frustrated and at-risk customers early
Identify churn signals and early warning patterns
Understand sentiment and predicted satisfaction without surveys
Surface recurring issues, product gaps, and documentation problems
Spot retention and upsell opportunities in live conversations
功能
See Every Conversation in Real Time with Pulse
Step in early, prevent escalations, and resolve issues before customers get frustrated. Watchtower highlights priority conversations as they happen, helping teams cut escalations by up to 30% and keep response times consistently low.
Spot Trends and Recurring Issues with Conversation Insights
Quickly find patterns in past conversations so you can fix root causes and improve processes. Teams use Insights to identify top drivers of support volume, reduce repeat contacts, and share clear data with product and engineering to prioritize fixes.
Turn Conversations into Next Steps with AI Boosts
Get clear guidance for product fixes, agent coaching, and help-center updates — no manual analysis needed. Recommendations save hours of manual review each week and ensure every conversation drives measurable improvements to customer experience.
应用程序功能
共享数据
 Conversations |
评论
- 2025年9月18日
Myslinski, M.
- 2025年9月18日
切实减少支持票单混乱，揭示隐藏的客户洞察力
能真正帮助我们解决超负荷支持问题的工具 我们生产安卓键盘，因此收到的支持单非常多。我们对另一款分析工具持怀疑态度，但 Isara 确实能帮我们解决问题。 最棒的是，它发现我们 40% 的单子都是人们在询问有关键盘权限和设置的相同问题。我们根据 Isara 标记的问题修改了帮助文档，然后重复性的单子就大大减少了。我们的支持团队现在真正有时间处理真正的问题了。 我们还发现了一件有趣的事，Isara 告诉我们，询问主题的客户更有可能购买我们的高级版本。我们自己从来没有发现过这种模式。客户服务团队现在会及时处理这些对话。 HubSpot 的设置超级快，大概只用了 5 分钟？而且它马上就开始分析我们的旧单子，这很好。 并不完美--有时情感分析会把技术投诉和实际的愤怒客户搞混，但总的来说还是值得的。如果你被支持单淹没了，那就试试吧。 Timmy 工作室
Iordache, M.
定价
Pulse
US$29
/月Perfect for teams who need visibility without the complexity. Get real-time monitoring with the Pulse dashboard to track customer sentiment and escalation rates.
Alerts (Slack and Email)
5 minutes data refresh rate
Unlimited users
Email & live chat support
Pulse Dashboard
Pulse
US$29
/月Perfect for teams who need visibility without the complexity. Get real-time monitoring with the Pulse dashboard to track customer sentiment and escalation rates.
Alerts (Slack and Email)
5 minutes data refresh rate
Unlimited users
Email & live chat support
Pulse Dashboard
* 此处的定价仅供展示。所有价格均不包含税、奖励、折扣或其他定价变量。你应联系合作伙伴以获取最新的正确定价信息。HubSpot 对合作伙伴所提供的定价信息不承担任何责任。上次更新定价时间：2025/12/16
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