
Isara - Conversation Intelligence
Exigences
Abonnement HubSpot Autorisations de compte HubSpot - Afficher les autorisations de compte requises
Type d'accès Partagé Abonnement à Isara - Conversation Intelligence - Abonnements : Pulse, Core, Growth ou Entreprise
Vue d'ensemble

1/6 - Churn signals dashboard (account scores + signals detected)
Your CRM Has the Contacts. Isara Tells You Which Ones Are About to Leave.
HubSpot gives your team a unified view of every customer relationship. Isara reads what those customers are actually saying in your support conversations, and surfaces the churn signals,
satisfaction trends, and knowledge gaps that your CRM data alone can't reveal. Connect Isara to your helpdesk and get a continuous intelligence layer running across every conversation, every day.
Churn Risk Detection - Before It Hits Your Pipeline
Isara scores every customer account for frustration language, payment complaints, escalation threats, and early warning patterns. When a risk threshold is crossed, your Customer Success team sees the exact signals that triggered it, and which conversations to review first. Stop finding out about churn risk in the renewal call. Start acting on it two weeks earlier.
CSAT Trend Monitoring - Daily, Not Monthly
Instead of discovering your satisfaction score dropped in a quarterly business review, Isara tracks your unsatisfied conversation rate every single day. Drill into which topics, agents, or issue categories are pulling the trend dow, and intervene while there's still time to recover the relationship.
Knowledge Gap Analysis - Cut Repeat Ticket Volume
When customers keep asking the same questions, your documentation has a gap. Isara identifies those gaps automatically, ranks them by impact, and generates a specific recommendation for each one. Fewer repeat contacts. Lower handle time. Higher first-contact resolution.
Agent Coaching Opportunities - Evidence-Based, Not Anecdotal
See exactly where human and AI agents are handling similar issues inconsistently. and use real conversation examples as coaching material. Build a stronger team without relying on gut feel or random spot-checks.
Compliance Auditing - GDPR and COPPA in One Click
Generate GDPR and COPPA audit reports across any date range. Download and share with your legal or compliance team instantly. No manual conversation sampling required.
Who Gets the Most Value from Isara + HubSpot:
Customer Success teams managing B2B SaaS or subscription renewals who need account-level churn signals beyond health scores
RevOps leaders who want conversation intelligence feeding back into their CRM pipeline view
Support Ops managers who track CSAT and need to diagnose root causes, not just report them
Compliance teams in regulated industries who need conversation audit trails
Free 30-Day Trial. No Credit Card. Setup in Minutes.
Connect Isara to your helpdesk via OAuth - no complex configuration. Start seeing churn signals and CSAT trends immediately after your first conversation sync.
Any questions?
Email support@isara.ai or book a demo at isara.ai.
Fonctionnalités

Spot At-Risk Accounts Before They Cancel with Churn Insights
Churn Insights reads early warning signals from your HubSpot support conversations to flag customers at risk of leaving, often weeks before a formal cancellation. Each flagged account comes with a plain-language explanation of why it was surfaced, so teams can act while there is still time.

See Every Conversation in Real Time with Pulse
Pulse monitors a rolling 48-hour window of your HubSpot conversations and surfaces changes in sentiment, volume, and frustration the moment they emerge. Priority conversations are flagged for immediate review, so your team can step in before isolated issues escalate into cancellations.

Monitor Every Agent, Human or AI, with Agent Intelligence
Agent Intelligence evaluates how both your human agents and AI agents perform across every HubSpot conversation, detecting inconsistencies, policy errors, and avoidable customer effort at scale. When AI agents underperform, it surfaces the specific configuration changes needed to fix the problem.

Spot Trends and Recurring Issues with Insights
Insights analyses your historical HubSpot conversation data to surface the product areas and workflows generating the most customer friction. Every conversation is automatically tagged, so teams can identify root causes, track sentiment trends, and share clear evidence with product and engineering.

Audit Support Conversations for Regulatory Compliance
Compliance Audits scans your HubSpot support conversations against regulatory frameworks including GDPR, HIPAA, and PCI DSS. Select a date range, choose a framework, and receive a structured report identifying potential breaches by conversation ID, downloadable as CSV.
Fonctionnalité de l'application
Données partagées
![]() Conversations | ||
![]() Pipelines |
- 18 sept. 2025
Myslinski, M.
- 18 sept. 2025
Réduit réellement le chaos des tickets de support et révèle des informations cachées sur les clients.
Un outil qui aide _vraiment_ à gérer la surcharge de support Nous fabriquons des claviers androïdes et nous sommes absolument submergés de tickets de support. J'étais sceptique à propos d'un autre outil d'analyse, mais Isara est vraiment à la hauteur. Le meilleur, c'est qu'il a détecté que 40% de nos tickets étaient juste des gens qui posaient les mêmes questions à propos des permissions et de la configuration des claviers. Nous avons corrigé nos documents d'aide en fonction de ce qu'Isara a signalé et boom, beaucoup moins de tickets répétitifs. Notre équipe d'assistance a maintenant le temps de s'occuper des vrais problèmes. Nous avons également découvert quelque chose d'intéressant - Isara nous a montré que les clients qui posent des questions sur les thèmes sont beaucoup plus susceptibles d'acheter notre version premium. Nous n'aurions jamais remarqué cette tendance nous-mêmes. L'équipe CS s'occupe maintenant de ces conversations. L'installation avec HubSpot a été très rapide, peut-être 5 minutes ? Ce n'est pas parfait - parfois l'analyse des sentiments se confond un peu avec les plaintes techniques par rapport aux clients en colère, mais dans l'ensemble, cela en vaut la peine. Si vous croulez sous les tickets de support, essayez-le. Timmy Studios
Iordache, M.
Tarification
Pulse
29 $US
/moisPerfect for teams who need visibility without the complexity. Get real-time monitoring with the Pulse dashboard to track customer sentiment and escalation rates.
Alerts (Slack and Email)
Unlimited users
Email & live chat support
Pulse Dashboard
Pulse
29 $US
/moisPerfect for teams who need visibility without the complexity. Get real-time monitoring with the Pulse dashboard to track customer sentiment and escalation rates.
Alerts (Slack and Email)
Unlimited users
Email & live chat support
Pulse Dashboard
* Les prix mentionnés ici sont uniquement présentés à titre indicatif. Tous les prix n'incluent pas les taxes, les offres spéciales, les réductions ni les autres facteurs pouvant affecter les tarifs. Vous devez contacter le partenaire pour obtenir les tarifs les plus récents. HubSpot n'assume aucune responsabilité pour les informations de tarification fournies par ses partenaires. Dernière mise à jour des prix : 03/06/2026
Informations supplémentaires
Créé par - Isara
Installation - 30+ installations
Catégories Langues dans lesquelles cette application est disponible Anglais