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Isara - Conversation Intelligence

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Isara - Conversation Intelligence

Detect churn risk, CSAT drops, and coaching opportunities in every human and AI agent conversation. No surveys. No manual tagging.
Byggd av
Isara
Installationer
30+ installationer
Betyg

5

(2)

Logga in för att installeraKräver prenumeration på Isara - Conversation Intelligence

Krav

HubSpot-plan
Behörigheter för HubSpot-konto
Visa de obligatoriska kontobehörigheterna
Åtkomsttyp
Delade
Isara - Conversation Intelligence prenumeration
Pulse, Core, Growth, eller Entreprise planer

Översikt

Your CRM Has the Contacts. Isara Tells You Which Ones Are About to Leave.

HubSpot gives your team a unified view of every customer relationship. Isara reads what those customers are actually saying in your support conversations, and surfaces the churn signals,

satisfaction trends, and knowledge gaps that your CRM data alone can't reveal. Connect Isara to your helpdesk and get a continuous intelligence layer running across every conversation, every day.


Churn Risk Detection - Before It Hits Your Pipeline

Isara scores every customer account for frustration language, payment complaints, escalation threats, and early warning patterns. When a risk threshold is crossed, your Customer Success team sees the exact signals that triggered it, and which conversations to review first. Stop finding out about churn risk in the renewal call. Start acting on it two weeks earlier.


CSAT Trend Monitoring - Daily, Not Monthly

Instead of discovering your satisfaction score dropped in a quarterly business review, Isara tracks your unsatisfied conversation rate every single day. Drill into which topics, agents, or issue categories are pulling the trend dow, and intervene while there's still time to recover the relationship.


Knowledge Gap Analysis - Cut Repeat Ticket Volume

When customers keep asking the same questions, your documentation has a gap. Isara identifies those gaps automatically, ranks them by impact, and generates a specific recommendation for each one. Fewer repeat contacts. Lower handle time. Higher first-contact resolution.


Agent Coaching Opportunities - Evidence-Based, Not Anecdotal

See exactly where human and AI agents are handling similar issues inconsistently. and use real conversation examples as coaching material. Build a stronger team without relying on gut feel or random spot-checks.


Compliance Auditing - GDPR and COPPA in One Click

Generate GDPR and COPPA audit reports across any date range. Download and share with your legal or compliance team instantly. No manual conversation sampling required.


Who Gets the Most Value from Isara + HubSpot:


  • Customer Success teams managing B2B SaaS or subscription renewals who need account-level churn signals beyond health scores

  • RevOps leaders who want conversation intelligence feeding back into their CRM pipeline view

  • Support Ops managers who track CSAT and need to diagnose root causes, not just report them

  • Compliance teams in regulated industries who need conversation audit trails

Free 30-Day Trial. No Credit Card. Setup in Minutes.

Connect Isara to your helpdesk via OAuth - no complex configuration. Start seeing churn signals and CSAT trends immediately after your first conversation sync.


Any questions?

Email support@isara.ai or book a demo at isara.ai.

Egenskaper

Isara Churn Risk dashboard listing at-risk B2B accounts by weighted score, with $48.2K of ARR at risk caught before renewal

Spot At-Risk Accounts Before They Cancel with Churn Insights

Churn Insights reads early warning signals from your HubSpot support conversations to flag customers at risk of leaving, often weeks before a formal cancellation. Each flagged account comes with a plain-language explanation of why it was surfaced, so teams can act while there is still time.

Isara Pulse dashboard: customer health index of 87/100, up 4.2 this week, customers grouped as cool, neutral, warm and hot.

See Every Conversation in Real Time with Pulse

Pulse monitors a rolling 48-hour window of your HubSpot conversations and surfaces changes in sentiment, volume, and frustration the moment they emerge. Priority conversations are flagged for immediate review, so your team can step in before isolated issues escalate into cancellations.

Isara Agent Intelligence dashboard ranking human and AI agents by resolutions, CSAT and handle time, with 64% resolved by AI.

Monitor Every Agent, Human or AI, with Agent Intelligence

Agent Intelligence evaluates how both your human agents and AI agents perform across every HubSpot conversation, detecting inconsistencies, policy errors, and avoidable customer effort at scale. When AI agents underperform, it surfaces the specific configuration changes needed to fix the problem.

Isara Insights dashboard charting customer sentiment, CSAT up 6 points to 88%, with a flagged enterprise upsell opportunity.

Spot Trends and Recurring Issues with Insights

Insights analyses your historical HubSpot conversation data to surface the product areas and workflows generating the most customer friction. Every conversation is automatically tagged, so teams can identify root causes, track sentiment trends, and share clear evidence with product and engineering.

Isara Compliance Audit: conversations scanned against GDPR, HIPAA and PCI DSS, 3 potential breaches flagged, 99.8% compliant.

Audit Support Conversations for Regulatory Compliance

Compliance Audits scans your HubSpot support conversations against regulatory frameworks including GDPR, HIPAA, and PCI DSS. Select a date range, choose a framework, and receive a structured report identifying potential breaches by conversation ID, downloadable as CSV.

Appfunktionalitet

Delade data
Datakälla
Synkroniseringsriktning
I HubSpot
I HubSpot

Conversations

Konversationer

Konversationer

Pipelines

CRM pipelines

CRM pipelines

Filtrera omdömen:

Sortera:


5 / 5
    18 sep 2025
  • Myslinski, M.


5 / 5
    18 sep 2025

Minskar kaoset med supportärenden och avslöjar dolda kundinsikter

Något som _verkligen_ hjälper till med supportöverbelastning Vi gör Android-tangentbord och blir helt hamrade med supportbiljetter. Jag var skeptisk till ett annat analysverktyg, men Isara levererar faktiskt. Det bästa är att det upptäckte att 40 % av våra ärenden bara var människor som ställde samma frågor om tangentbordsbehörigheter och inställningar. Vi fixade våra hjälpdokument baserat på vad Isara flaggade och boom, mycket färre repetitiva biljetter. Vårt supportteam har faktiskt tid att hantera riktiga problem nu. Vi upptäckte också något intressant - Isara visade oss att kunder som frågade om teman var mycket mer benägna att köpa vår premiumversion. Vi skulle aldrig ha upptäckt det mönstret själva. CS-teamet hoppar nu på dessa konversationer. Installationen med HubSpot var supersnabb, kanske 5 minuter? Och det började analysera våra gamla ärenden direkt, vilket var trevligt. Inte perfekt - ibland blir sentimentanalysen lite förvirrad med tekniska klagomål kontra faktiska arga kunder, men totalt sett har det varit värt det. Om du drunknar i supportärenden, ge det en chans. Timmy Studios

  • Iordache, M.

Översatt from English. Visa original text

Den här appen kräver en av följande prenumerationsplaner för Isara - Conversation Intelligence.

Pulse

30 dagar kostnadsfri provperiod

29 US$

/månad

Perfect for teams who need visibility without the complexity. Get real-time monitoring with the Pulse dashboard to track customer sentiment and escalation rates.

  • Alerts (Slack and Email)

  • Unlimited users

  • Email & live chat support

  • Pulse Dashboard

30 day free trial, $29 a month including 250 conversations and $0.06 per conversation beyond that

Pulse

30 dagar kostnadsfri provperiod

29 US$

/månad

Perfect for teams who need visibility without the complexity. Get real-time monitoring with the Pulse dashboard to track customer sentiment and escalation rates.

  • Alerts (Slack and Email)

  • Unlimited users

  • Email & live chat support

  • Pulse Dashboard

30 day free trial, $29 a month including 250 conversations and $0.06 per conversation beyond that

*Priserna här är endast avsedda som exempel. I priserna ingår inte skatter, incitament, rabatter eller andra prisvariabler. Ta kontakt med partnern för den senaste och mest uppdaterade prisinformationen. HubSpot har inget ansvar för den här prisinformationen, vilken tillhandahålls av våra partner. Priserna uppdaterades senast: 2026-06-03

Mer information

Byggd av
Isara
Installationer
30+ installationer
Kategorier
Språk som denna app finns på
Engelska
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