Every conversation your team has had is sitting in HubSpot: Customer Feedback, Buying Signals, Recurring Complaints, Unmet Needs, Response Times, Resolution Rates and Agent Performance. Conversations Export & Analytics is the only integration that unlocks all this data for you. No custom development, no formulas, no manual work.

Analyze what your customers are actually saying, understand how your team responds, and report on support operations with real numbers. Clean, structured CSV or JSON files that import directly into the tools you already use.

Trusted by 400+ HubSpot teams for conversation data export and analytics.

Key Features

• 16 standard columns capturing every detail of each conversation -- who, when, and what was said

• 10 analytics columns measuring team performance and response quality across every thread

• Supports all Conversation Channels: Email, Live Chat, Facebook Messenger, WhatsApp, and SMS

• Scheduled Exports -- automate recurring exports on your chosen cadence and receive data automatically by email

• First response time, resolution time, and agent handoff tracking built into every row

• Bot vs. human detection -- see which conversations were resolved without agent escalation

• Inbound and outbound message counts split by direction for volume analysis

• CSV and JSON formats with optional anonymization for privacy or AI training use cases

• Filter exports by date range across any inbox or channel

Built for Teams That Run on Data

Support managers: Review agent and bot performance with first response time, resolution time, and unique agent counts per conversation.

Operations teams: Track inbound vs. outbound volume by channel and workspace to plan staffing.

Agencies and analysts: Download clean, consistent files ready to import into any spreadsheet, BI tool, or database.

Compliance teams: Use the anonymization option to strip emails and mask names before sharing externally.

Why Choose Conversations Export & Analytics?

• Your data stays yours, export on demand with no lock-in and no waiting on HubSpot's native reporting

• Works with every HubSpot plan with no upgrades or API access required

• Large conversations paginate automatically so nothing gets truncated

• Email notifications when your export is ready to download

What Users Are Saying

"This thing saved my life. I was going to have to pull 3 years of conversations manually." -- Leo, Lloyd Michaels Digital Marketing

"I found the tool really useful as it saved me a bunch of manual work." -- Ben, EchoAgent

"Exported the conversations just as needed! Thank you so much for the fast update!" -- Sofiya, Sandora

"This is one of the features we were really missing on HubSpot and this is great!" -- Emily, Compass Group

Frequently Asked Questions

Is my data secure? Yes. All exports are encrypted in transit and stored securely for 7 days, then automatically deleted by the storage platform's data retention policy.

How do I get my CSV or JSON file? After export, your file is available for download directly in the app and via an email download link.

What columns are included? Each export includes up to 26 columns: Format Version, Conversation ID, Status, Channel, Workspace, Start Time, End Time, Closed At, Assigned To, Participant Names, Participant Emails, Participant Roles, Subject, Conversation, Conversation Page, and Conversation Total Pages -- plus 10 analytics columns: Duration, Resolution Time, Message Count, Inbound Messages, Outbound Messages, First Response Time, Avg Response Time, First Agent Name, Unique Agent Count, and Bot Handled.

Can I export conversations from multiple accounts? Each HubSpot portal is treated as a separate account with unlimited users. Simply install Conversations Export & Analytics on each portal and subscribe per portal.

Install Conversations Export & Analytics and export your first conversations in minutes.