Turn your HubSpot conversation data into structured, analysis-ready files.

Each export includes 26 enriched columns covering response times, agent and bot metrics, message breakdowns, and full conversation text so your team can measure performance, spot trends, and report on support operations without touching a spreadsheet formula.

Key Features

• 26-column export format with timestamps, durations, message counts, and participant details

• Scheduled Exports -- automate recurring exports on your chosen cadence and receive data automatically by email

• First response time, resolution time, and agent handoff tracking built into every row

• Bot vs. human detection -- see which conversations were resolved without agent escalation

• Inbound and outbound message counts split by direction for volume analysis

• CSV and JSON formats with optional anonymization for privacy or AI training use cases

• Filter exports by date range across any inbox or channel

Built for Teams That Run on Data

Support managers: Review agent and bot performance with first response time, resolution time, and unique agent counts per conversation.

Operations teams: Track inbound vs. outbound volume by channel and workspace to plan staffing.

Agencies and analysts: Download clean, consistent files ready to import into any spreadsheet, BI tool, or database.

Compliance teams: Use the anonymization option to strip emails and mask names before sharing externally.

Why Choose Conversations Export & Analytics?

• Seamless integration with HubSpot Inbox and Helpdesk. Connect once, export anytime.

• Large conversations paginate automatically so nothing gets truncated.

• Email notifications when your export is ready to download.

• Scheduled Exports let you set it and forget it -- fresh data lands in your inbox on a recurring basis.

• No complex setup. Install, pick your filters, and download.

• Analyze reply times, agent and bot performance, resolution duration, and channel metrics straight from your exported data. No additional tools required.

What Users Are Saying

"This thing saved my life. I was going to have to pull 3 years of conversations manually." -- Leo, Lloyd Michaels Digital Marketing

"I found the tool really useful as it saved me a bunch of manual work." -- Ben, EchoAgent

"Exported the conversations just as needed! Thank you so much for the fast update!" -- Sofiya, Sandora

"This is one of the features we were really missing on HubSpot and this is great!" -- Emily, Compass Group

Frequently Asked Questions

Is my data secure? Yes. Exports are encrypted in transit and stored temporarily on secure servers before automatic deletion.

How do I get my CSV or JSON file? After export, your file is available for download directly in the app and through email notification. With Scheduled Exports, files are also delivered to your inbox automatically.

What columns are included? Each row includes: Status, Channel, Workspace, Start/End/Closed timestamps, Duration, Resolution Time, First Response Time, Message Count, Inbound/Outbound Messages, Assigned To, First Agent Name, Unique Agent Count, Bot Handled, Participant Names/Emails/Roles, Subject, and the full Conversation text.

Can I export conversations from multiple accounts? Each HubSpot portal is treated as a separate account with unlimited users. Simply install Conversations Export & Analytics on each portal and subscribe per portal.

Trusted by 400+ HubSpot teams for conversation data export and analytics.