Tsunavo is an official app that integrates HubSpot CRM with LINE Official Accounts, enabling you to send and receive LINE messages using customer data from the CRM. While LINE is a primary customer touchpoint in Japan, its message history and responses are not recorded in the CRM, often creating a silo that is disconnected from email.Tsunavo allows you to send LINE messages directly from workflows or agent dashboards, automatically logging events such as message delivery, clicks, QR code scans, and friend connections to the contact’s timeline.This enables centralized management of both email and LINE on a single customer timeline, facilitating data-driven, personalized messaging using HubSpot segments and lists.Furthermore, sales and support representatives can check the status of the LINE integration and start one-on-one chats directly from a dedicated card on the contact record, allowing them to handle customer interactions without switching screens.