Deployment Service Hub, Content.

Working with Epic has been a learning experience and an evolution. Before, we worked with fragmented tools, a lack of integration and a customer journey in crisis. Epic brought all this knowledge with Service Hub and Content, which we were able to apply to two projects: service management via ticket and chat, and the new customer onboarding journey with ticket management. In addition to all the knowledge with Hub, what impressed me most was the care they took with our operation; they didn't come with ready-made recipes, but developed everything in line with our needs. A real partnership. We've made some big changes together and, even with the difficulties, Epic has been instrumental in making it happen.

HubSpot Marketing Deployment

Before, we didn't have a CRM focused on Marketing. We had the challenge of structuring this front in marketing, of having a Marketing CRM to work with the demand generation machine (inbound and outbound) in a scalable, automated and customizable way, to gain efficiency and increase the team's productivity. Epic implemented HubSpot and the integration between HubSpot and Pipedrive, both passing leads from marketing to sales and returning information from sales to marketing. With the implementation of HubSpot, marketing began to act in a more automated, scalable and strategic way. Our view of data has also evolved a great deal, as we are now able to better understand the lead's journey, from before the conversion to the sale or loss of a deal, so we are able to have more data-driven marketing.