HubGem | Education Specialists

Outstanding Support

We've been using HubSpot for quite a few years, but with the rapid growth of our organisation we needed support to build out HubSpot to meet our increasing operational requirements. Olly Featherstone and Olly Kenyon have both been fantastic. Olly Featherstone was our HubGem lead and really took the time to listen to the team and understand our various pain points and wish list items. They've been great in untangling complex requests and incredibly patient and helpful throughout the whole process. Highly recommend!

A Fantastic Experience with HubGem

Working with HubGem has been an incredibly positive experience, and we can’t speak highly enough of the support we've received. Leah has been our main point of contact throughout, and every meeting with her has been helpful, informative, and crystal clear. She has guided us through streamlining our processes for events and communications, ensuring our workflows are efficient and that contacts are consistently added to the correct lists. This has made a significant difference to how we operate as a team, saving us time, reducing manual work, and giving us far more confidence in the accuracy of our data and the effectiveness of our communication journeys. This support has made a real difference to our organisation, leaving us feeling far more organised and confident in how we use HubSpot day-to-day. We couldn’t recommend Leah and the whole HubGem team enough. Their expertise, support, and friendly approach have been outstanding from start to finish.

Excellent service and support throughout

The team at Hubgem - Leah, Olly and Ellie have been incredibly supportive on our HubSpot journey. I would highly recommend using Hubgem as your primary support service. They are highly knowledgeable, supportive and can provide strategic direction when required. Thank you

Training on how to use the sales hub features

Olly delivered a brilliant full-day training on HubSpot Sales Hub features. He was patient, knowledgeable, and professional throughout. He explained everything clearly, answered every question, and made the session engaging and easy to follow. We all came away feeling confident and ready to use HubSpot more effectively. Highly recommended!

Top of the class!

Fantastic, comprehensive onbaording provided by Gemma and Charlie. Our requirements were quite complex in some areas and they look the time to listen and understand what we needed.

Business Engagement Onboarding

We recently engaged HubGem to support the onboarding of our Business Engagement Team. After an initial meeting with Gemma, who was very passionate and knowledgeable and who proudly spoke about her experienced team, we agreed our priorities, and a clear and structured plan was developed. Our consultant, Leah Dougherty, was assigned to our onboarding and delivered an outstanding service from start to finish. Leah consistently came to meetings well-prepared, bringing a positive attitude and a clear list of actionable tasks as well as a beaming smile on her face! Her patience, expertise, and reassuring approach made the entire process smooth and stress-free. (almost stress-free!) Communication was excellent throughout, with timely email follow-ups and a wealth of resources—including videos and training recordings—available via Trello for ongoing reference. After 6 weeks of onboarding, I feel confident that I can now take forwards what I have learnt to streamline our processes, improve customer relationship and sales pipeline management, marketing automation, and reporting capabilities. Thank you to Gemma and Leah at HubGem

Fabulous onboarding experience

I can't speak highly enough of the service received from HubGem, and Gemma Woods, and her team Ellie and Alex, in particular. I don't think we would have successfully onboarded HubSpot without them and they made it very easy for us - walking us through each step and working through thorny issues to find solutions. Their service has, without a doubt, contributed to the success we have had so far with HubSpot and I look forward to onboarding our final cohort in a few weeks' time!

Professional & Efficient

Gemma and Eleanor May have been excellent supporting our onboarding and implementing HubSpot - we are still working together and they are always on hand with efficient and effective advice/support.

Amazing support

Gemma and Charlie at HubGem have supported us with onboarding (and still are) for three brands in what feels like a short period of time! Gemma articulates the features and areas of HubSpot so well in our weekly sessions and herself and Charlie are always willing to take on any challenge or requests that we throw their way, as part of our rolling support plan, always coming up with some kind of solution to our complicated needs. It's great knowing that they are on hand to support us with any aspect of HubSpot in the context of our specific brands. As a bonus, they're both lovely people to work with!

Excellent knowledge, advice, support and feedback

Leah has been working hard to support me in uploading data properly! Her advice and knowledge has been invaluable. I have no CRM training and my experience and confidence is gradually developing on the job. Leah was reliable in taking note of my questions and queries and giving excellent feedback following our sessions. Her instructions were clear and understandable and simple enough for someone with no CRM experience. I cannot recommend Leah enough and hope that she will continue to be available were I to have more HubSpot challenges. Thank you so much Leah :)