HubGem | Education Specialists

Expert Training Led by Leah and Megan

The onboarding process was remarkably structured. The core of our project involved the iSAMS integration, a critical component for our operational continuity. HubGem handled this technical bridge with precision, ensuring that our student data remained synchronised and secure. The transition from legacy processes to an integrated CRM was managed methodically, minimising disruption to our admissions and administrative teams. Their structured onboarding framework provided a clear timeline and measurable milestones, which was vital for our internal planning. Thanks again to Leah, Megan, and Rose for thier support and superb customer experience skills.

Positive and supportive experience

HubGem are supporting us through HubSpot implementation for a group of schools, with staggered go live dates. It's a complex project made more manageable because of the confidence we have in Gemma and the team to take the lead with the admissions teams in each school and manage the set up for us. Gemma is so patient and positive when scoping out admissions processes or explaining how things work in HubSpot - nothing rattles her and that gives our users confidence. It's been a collaborative approach and a really positive experience for us all.

Expert

We recently transitioned to HubSpot, and the training provided by HubGem has been nothing short of exceptional. From the outset, their team demonstrated a deep understanding of the platform and guided us through the migration process with clarity and confidence. HubGem’s trainers were patient, knowledgeable, and always available to answer any questions, making the entire experience smooth and stress-free. We highly recommend HubGem to any organisation looking to implement HubSpot.

Very responsive team

Working with Hubgem has been a dream. Gemma Woods has been incredibly responsive in terms of delivering training and understanding our current admissions workflows and translating them into HubSpot admissions workflows. Gemma and her colleague Charlie Tedder can also see work arounds or resolve or advise on issues usually within 48 hours. I don't think I've worked with such a responsive team in a long time. Great team.

Thoughtful, reliable, comprehensive collaboration with commitment to results

We are so grateful for our partnership with HubGem, which has resulted in a re-onboarding solution built in perfect concert with our organization's sales and operations needs. HubGem's process design guided us through a comprehensive mapping of our needs and then the team executed on the build with efficiency, clarity, and friendliness. We have been thrilled with our team of Laura Mackay and Charlie Tedder plus special support from Connor Scott - they provided clear vision, important questions, tight project management, and creative problem solving. Since we are US based, we were especially appreciative of their commitment to being available and finding time overlaps that work. We were partners every step of the way, which meant that at the end of our timeline, we have a system that functions elegantly, confidence that it meets our needs, and a deep knowledge of how to own it from this point forward. We couldn't recommend HubGem enough!

Personable, Efficient and Highly Effective

It has been a steep learning curve getting to grips with HubSpot during the busiest time of the Admissions year and we could not have managed without Gemma Woods and Charlie Tedder. Gemma took us through the building of our processes and the way she was able to listen to different team members talk and distil it into workflows in real time, whilst asking pertinent questions and maintaining a calm and professional manner was incredibly impressive. Her experience and patience are outstanding and we have been incredibly impressed with her efficiency, intelligence and ability to understand our needs and deliver solutions that work for us. Charlie has also been brilliant to work with. He has been patient and flexible in producing solutions to our needs and supporting and troubleshooting things as necessary. He has followed through on solutions and ensured he was able to deliver what we needed. Both Charlie and Gemma are also so easy to work with and really personable and patient. They made us feel very well supported.

Patient and helpful

Onboarding to a new system at the beginning of a very busy term was always going to be a little stressful but Gemma and Charlie certainly helped to alleviate some of the stress with their patient, helpful manner. As I find my feet with the new system, I know that I can ask my questions (and I do, often) and they will be there to support.

Outstanding Support

We've been using HubSpot for quite a few years, but with the rapid growth of our organisation we needed support to build out HubSpot to meet our increasing operational requirements. Olly Featherstone and Olly Kenyon have both been fantastic. Olly Featherstone was our HubGem lead and really took the time to listen to the team and understand our various pain points and wish list items. They've been great in untangling complex requests and incredibly patient and helpful throughout the whole process. Highly recommend!

A Fantastic Experience with HubGem

Working with HubGem has been an incredibly positive experience, and we can’t speak highly enough of the support we've received. Leah has been our main point of contact throughout, and every meeting with her has been helpful, informative, and crystal clear. She has guided us through streamlining our processes for events and communications, ensuring our workflows are efficient and that contacts are consistently added to the correct lists. This has made a significant difference to how we operate as a team, saving us time, reducing manual work, and giving us far more confidence in the accuracy of our data and the effectiveness of our communication journeys. This support has made a real difference to our organisation, leaving us feeling far more organised and confident in how we use HubSpot day-to-day. We couldn’t recommend Leah and the whole HubGem team enough. Their expertise, support, and friendly approach have been outstanding from start to finish.

Excellent service and support throughout

The team at Hubgem - Leah, Olly and Ellie have been incredibly supportive on our HubSpot journey. I would highly recommend using Hubgem as your primary support service. They are highly knowledgeable, supportive and can provide strategic direction when required. Thank you