Dialpad
Connect your business phone system with HubSpot and automate activity.
Built by - Dialpad, Inc.
Installs - 4K installs
Rating - 3.8(203)
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Dialpad Subscription - Pro or Enterprise plans
Overview
1/5 - Detailed contact information available in Dialpad.
Dialpad brings powerful Ai and SMS capabilities directly into your HubSpot workflows, giving you greater reach in your HubSpot interactions.
Unify Your Communications
Bring all your communications from Dialpad into HubSpot CRM and back, to create unified and actionable visibility of your customers.
Automate Workflows for Greater Efficiency
Configure automatic ticket creation in HubSpot based on activities, like inbound and outbound calls, SMS, and missed calls.
Complete Customer Interaction History
Create new HubSpot contacts from Dialpad, match existing HubSpot contacts to Dialpad contacts, display the contact profile plus past and open activities.
Features
Complete Contact View
Get a full, unified view of your contacts’ activities. Essential HubSpot contact details appear in Dialpad when you make or receive calls or SMS messages, helping you make a great first impression. All calls are logged in HubSpot and automatically matched with existing contacts, providing a rich, up-to-date history.
AI-Powered Call & SMS Logging
Capture the complete picture of every interaction. Dialpad Ai automatically generates and logs rich call insights like action items, summaries, CSAT scores, purpose, and outcome. We also log all your SMS messages. Enhance these logs with outcomes, associated deals, and call recordings directly within HubSpot.
Streamlined Communication
Manage all your communications without juggling apps. Make and receive calls directly within HubSpot using Dialpad, eliminating the need to switch screens.
Automated Follow-Up & Ticketing
Never miss a beat or a follow-up opportunity. The Dialpad integration automatically creates tickets for missed calls or messages on shared lines or personal numbers. This ensures your team can follow up immediately, providing timely responses and improving customer service without any manual effort.
App Functionality
Shared Data
Calls | ||
Calls | ||
Calls | ||
Calls | ||
Sidebar and calling widget | ||
Sidebar and calling widget | ||
Sidebar and calling widget | ||
SMS | ||
SMS | ||
SMS |
Reviews
3.8
203
3.8
203
- Sep 30, 2025
HubSpot integration costs extra and the UI is difficult to use and disappointing, support is helpful but it would be better to use it separately.
The HubSpot side dialing UI is very confusing and difficult to use. It would be better to use them separately.
Dialpad's support team was very helpful.
I use HubSpot and would like to make a call from the HubSpot side, but there is an additional cost on both sides for the integration. Even if I set up the linkage, when I make a call from HubSpot side, multiple Dialpad screens are launched, and I can't tell which screen I need to activate. Even after the call is finished, the activity activity on the HubSpot side is not automatically rewritten, so the browser needs to be refreshed. The difference between what we expected and what is possible is too big, so we do not recommend using this system in conjunction with HubSpot.
前澤
- Aug 22, 2025
Doesn't seem to be built for support teams.
Current state - not working for us, and having to use work arounds for tickets due to timing of the ticket creation.
n/a
Compared to all other phone and crm integrations I have used over the years (many) this is the first time I have seen an integration where tickets don't auto generate at the start of the call, nor insert any information into the body of ticket where a team member takes internal notes and communicates/follows up with a customer.
Wolfe, J.
Pricing
Pro
$25
/monthBoost productivity with advanced integrations, 24/7 support, and multi-office management—ideal for growing businesses needing more flexibility.
Unlimited calling Unlimited Ai Meetings for up to 150 participants SMS, MMS & team messaging Ai-powered call & voicemail transcriptions Google Workspace & Microsoft 365 integrations Real-time analytics & reporting Web & chat support 24/7 live agent support CRM integrations 10 office locations Multiple phone numbers per account Open APIs & Webhooks Global SMS capabilities Local number support in 70+ countries 25 ring groups (departments)
Pro
$25
/monthBoost productivity with advanced integrations, 24/7 support, and multi-office management—ideal for growing businesses needing more flexibility.
Unlimited calling Unlimited Ai Meetings for up to 150 participants SMS, MMS & team messaging Ai-powered call & voicemail transcriptions Google Workspace & Microsoft 365 integrations Real-time analytics & reporting Web & chat support 24/7 live agent support CRM integrations 10 office locations Multiple phone numbers per account Open APIs & Webhooks Global SMS capabilities Local number support in 70+ countries 25 ring groups (departments)
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 10/23/2025
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