Dialpad
Connect your business phone system with HubSpot and automate activity.
Built by - Dialpad, Inc.
Installs - 4K installs
Rating - 3.8(201)
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Dialpad Subscription - Pro or Enterprise plans
Overview
1/5 - Detailed contact information available in Dialpad.
Dialpad brings powerful Ai and SMS capabilities directly into your HubSpot workflows, giving you greater reach in your HubSpot interactions.
Unify Your Communications
Bring all your communications from Dialpad into HubSpot CRM and back, to create unified and actionable visibility of your customers.
Automate Workflows for Greater Efficiency
Configure automatic ticket creation in HubSpot based on activities, like inbound and outbound calls, SMS, and missed calls.
Complete Customer Interaction History
Create new HubSpot contacts from Dialpad, match existing HubSpot contacts to Dialpad contacts, display the contact profile plus past and open activities.
Features
Complete Contact View
Get a full, unified view of your contacts’ activities. Essential HubSpot contact details appear in Dialpad when you make or receive calls or SMS messages, helping you make a great first impression. All calls are logged in HubSpot and automatically matched with existing contacts, providing a rich, up-to-date history.
AI-Powered Call & SMS Logging
Capture the complete picture of every interaction. Dialpad Ai automatically generates and logs rich call insights like action items, summaries, CSAT scores, purpose, and outcome. We also log all your SMS messages. Enhance these logs with outcomes, associated deals, and call recordings directly within HubSpot.
Streamlined Communication
Manage all your communications without juggling apps. Make and receive calls directly within HubSpot using Dialpad, eliminating the need to switch screens.
Automated Follow-Up & Ticketing
Never miss a beat or a follow-up opportunity. The Dialpad integration automatically creates tickets for missed calls or messages on shared lines or personal numbers. This ensures your team can follow up immediately, providing timely responses and improving customer service without any manual effort.
App Functionality
Shared Data
Calls | ||
Calls | ||
Calls | ||
Calls | ||
Sidebar and calling widget | ||
Sidebar and calling widget | ||
Sidebar and calling widget | ||
SMS | ||
SMS | ||
SMS |
Reviews
3.8
201
3.8
201
- Nov 4, 2025
Great transcripts and accessibility but major contact syncing issues with HubSpot make it frustrating for department use
We really like Dialpad for the most part, but sometimes it can be difficult to use as a department, and making sure all calls go out through the main line
Easy to use, can access from anywhere. I like that you can see transcripts. It seems to mostly go to HubSpot easily
You cant update contact name in Dialpad to then be updated in HubSpot as well, or vice versa. Not being able to easily update contact information and it transfer back and forth between Dialpad and HubSpot is a huge disadvantage.
Crager, A.
- Sep 30, 2025
HubSpot integration costs extra and the UI is difficult to use and disappointing, support is helpful but it would be better to use it separately.
The HubSpot side dialing UI is very confusing and difficult to use. It would be better to use them separately.
Dialpad's support team was very helpful.
I use HubSpot and would like to make a call from the HubSpot side, but there is an additional cost on both sides for the integration. Even if I set up the linkage, when I make a call from HubSpot side, multiple Dialpad screens are launched, and I can't tell which screen I need to activate. Even after the call is finished, the activity activity on the HubSpot side is not automatically rewritten, so the browser needs to be refreshed. The difference between what we expected and what is possible is too big, so we do not recommend using this system in conjunction with HubSpot.
前澤
Pricing
Pro
$25
/monthBoost productivity with advanced integrations, 24/7 support, and multi-office management—ideal for growing businesses needing more flexibility.
Unlimited calling Unlimited Ai Meetings for up to 150 participants SMS, MMS & team messaging Ai-powered call & voicemail transcriptions Google Workspace & Microsoft 365 integrations Real-time analytics & reporting Web & chat support 24/7 live agent support CRM integrations 10 office locations Multiple phone numbers per account Open APIs & Webhooks Global SMS capabilities Local number support in 70+ countries 25 ring groups (departments)
Pro
$25
/monthBoost productivity with advanced integrations, 24/7 support, and multi-office management—ideal for growing businesses needing more flexibility.
Unlimited calling Unlimited Ai Meetings for up to 150 participants SMS, MMS & team messaging Ai-powered call & voicemail transcriptions Google Workspace & Microsoft 365 integrations Real-time analytics & reporting Web & chat support 24/7 live agent support CRM integrations 10 office locations Multiple phone numbers per account Open APIs & Webhooks Global SMS capabilities Local number support in 70+ countries 25 ring groups (departments)
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 12/03/2025
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