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Dialpad

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App

Dialpad

Connect your business phone system with HubSpot and automate activity.

Built by
Dialpad, Inc.
Installs
4K installs
Rating

3.8(202)

Sign in to installRequires Dialpad subscription

Requirements

HubSpot Plan
HubSpot Account permissions
View the required account permissions
Dialpad Subscription
Pro or Enterprise plans

Overview

1/6 - Video summarizing Dialpad’s native HubSpot CRM integration, showing AI-powered calling and messaging

Dialpad brings powerful Ai and SMS capabilities directly into your HubSpot workflows, giving you greater reach in your HubSpot interactions.


Unify Your Communications

Bring all your communications from Dialpad into HubSpot CRM and back, to create unified and actionable visibility of your customers.


Automate Workflows for Greater Efficiency

Configure automatic ticket creation in HubSpot based on activities, like inbound and outbound calls, SMS, and missed calls.


Complete Customer Interaction History

Create new HubSpot contacts from Dialpad, match existing HubSpot contacts to Dialpad contacts, display the contact profile plus past and open activities.

View setup guide

Features

Complete Contact View

Get a full, unified view of your contacts’ activities. Essential HubSpot contact details appear in Dialpad when you make or receive calls or SMS messages, helping you make a great first impression. All calls are logged in HubSpot and automatically matched with existing contacts, providing a rich, up-to-date history.

AI-Powered Call & SMS Logging

Capture the complete picture of every interaction. Dialpad Ai automatically generates and logs rich call insights like action items, summaries, CSAT scores, purpose, and outcome. We also log all your SMS messages. Enhance these logs with outcomes, associated deals, and call recordings directly within HubSpot.

Streamlined Communication

Manage all your communications without juggling apps. Make and receive calls directly within HubSpot using Dialpad, eliminating the need to switch screens.

Automated Follow-Up & Ticketing

Never miss a beat or a follow-up opportunity. The Dialpad integration automatically creates tickets for missed calls or messages on shared lines or personal numbers. This ensures your team can follow up immediately, providing timely responses and improving customer service without any manual effort.

App Functionality

Shared Data
Data Source
Sync Direction
In HubSpot
In HubSpot

Calls

Calls

Calls

Calls

Deals

Deals

Calls

Tickets

Tickets

Sidebar and calling widget

Contacts

Contacts

Sidebar and calling widget

Notes

Notes

Sidebar and calling widget

Tasks

Tasks

Sidebar and calling widget

Owners

Owners

SMS

Engagements

Engagements

SMS

Tickets

Tickets

SMS

Workflows

Workflows

Reviews

Average rating

3.8

Based on 202 ratings

Total reviews

202

Number of reviews all-time

5
45% complete
45%
4
26% complete
26%
3
9% complete
9%
2
6% complete
6%
1
14% complete
14%

Average rating

3.8

Based on 202 ratings

Total reviews

202

Number of reviews all-time

5
45% complete
45%
4
26% complete
26%
3
9% complete
9%
2
6% complete
6%
1
14% complete
14%

Filter reviews:

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1/5
    Dec 16, 2025

Absolutely terrible - glitchy, overly complicated mess with zero redeeming qualities

the WORST phone system I've ever used

What do you like?

Nothing

What do you dislike?

No integration, glitchy system, way too complicated

  • Sunstrum, L.

Reply from Sawant, N., Dialpad, Inc.Jan 7, 2026
We hear you loud and clear, and we’re sorry that Dialpad has been such a source of frustration. We also apologize for the delay in following up since our team was away for the end of the year holidays. This is definitely not the experience we want for our HubSpot users. We’d like to investigate the integration issues and the glitches you’ve encountered immediately. Please reach out to us at hubspot@dialpad.com so we can look into your account and make this right.
1/5
    Nov 4, 2025

Great transcripts and accessibility but major contact syncing issues with HubSpot make it frustrating for department use

We really like Dialpad for the most part, but sometimes it can be difficult to use as a department, and making sure all calls go out through the main line

What do you like?

Easy to use, can access from anywhere. I like that you can see transcripts. It seems to mostly go to HubSpot easily

What do you dislike?

You cant update contact name in Dialpad to then be updated in HubSpot as well, or vice versa. Not being able to easily update contact information and it transfer back and forth between Dialpad and HubSpot is a huge disadvantage.

  • Crager, A.

Reply from Sawant, N., Dialpad, Inc.Nov 6, 2025
Thank you for sharing your feedback. We're glad you find Dialpad easy to use and value the transcripts and accessibility, along with basic call logging to HubSpot. We understand your frustration with the contact syncing. This is a known issue we are actively addressing. We plan to launch an early adopter program for contact syncing later this month. Are you interested in joining it? Could you please provide more detail about the challenge of ensuring all departmental calls go out through the main line? This information will help us investigate. Your input is invaluable for prioritizing fixes and features for our HubSpot integration. Please send your response to hubspot@dialpad.com, and we will follow up.

Pricing

This app requires one of the following Dialpad subscription plans.

Pro

$25

/month

Boost productivity with advanced integrations, 24/7 support, and multi-office management—ideal for growing businesses needing more flexibility.

  • Unlimited HD voice calling

  • Business phone numbers

  • Voicemail

  • Toll-free numbers

  • 25 department and 10 offices

  • Hold queues

  • Custom call routing and forwarding

  • Number porting and forwarding

  • Call recording

  • Auto spam dectection

  • Contact syncing

  • SMS, MMS, & team messaging

  • International SMS

  • File share

  • Real-time call and voicemail transcriptions

  • Real-time analytics & reporting

Pro

$25

/month

Boost productivity with advanced integrations, 24/7 support, and multi-office management—ideal for growing businesses needing more flexibility.

  • Unlimited HD voice calling

  • Business phone numbers

  • Voicemail

  • Toll-free numbers

  • 25 department and 10 offices

  • Hold queues

  • Custom call routing and forwarding

  • Number porting and forwarding

  • Call recording

  • Auto spam dectection

  • Contact syncing

  • SMS, MMS, & team messaging

  • International SMS

  • File share

  • Real-time call and voicemail transcriptions

  • Real-time analytics & reporting

* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 11/14/2025

More info

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DetailsSupportLegal
Built by
Dialpad, Inc.
Installs
4K installs
Categories
SMS
Calling
Languages this app is available in
English and Japanese

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