Dialling from the contact record

Click Call on a HubSpot contact and the Ringside panel opens with the number, name, company and job title from the record. Press Call contact. Ringside rings your own handset first, then bridges the prospect.

Calling from the universal call remote

Ringside is registered as a HubSpot calling provider, so the call remote offers it on any page. If HubSpot navigation reloads the pane during a call, the panel re-attaches to the call in progress.

HubSpot lists as dial queues

Pick a HubSpot list and Ringside power-dials it. Your line stays held between calls, and after you disposition one call Ringside dials the next prospect on the list.

Live transcription and coaching

Ringside transcribes both sides of the call live and scores the conversation against MEDDIC, SPIN, BANT, a discovery rubric or a framework you define. Nudges appear during the call for the areas you have not covered yet.

Call logging to the contact timeline

In wrap-up, pick an outcome and click Log call. Ringside creates a call engagement on the contact with the outcome, AI summary, action items, full transcript and talk duration, using the portal's own disposition set. If your organisation has recording on, the engagement links to the recording.

CRM context for the coach

For the pre-call brief and at call start, Ringside reads the recent calls, meetings, notes and emails on the contact, sanitises and caps them, and passes them to the brief and the coach as background. Emails carry their direction, so the coach can tell the contact's words from the rep's. The coach uses that history alongside the live transcript.

Call recording and review

If your organisation turns recording on, Ringside records the bridged call and plays it on the Ringside review page beside the transcript and framework scorecard. The logged HubSpot call links to that page.

Follow-up email drafted from the call

When the call ends, Ringside drafts a follow-up email from the conversation and the agreed next steps. You edit the subject and body in the panel, then copy the email out and send it from your own mail client.

Caller ID from a verified or purchased number

Verify a number you already own with a code, or buy a UK or US calling number inside the panel. The first usable number becomes your organisation's default caller ID.

Compliance gate before every dial

Before each dial, Ringside checks the number against do-not-call and, where the contact's timezone is known, the local calling hours, and blocks the dial when a check fails. Each session records a consent acknowledgement.