Telegram Integration
Built by - Resonate
Installs - 10+ installs
Leading
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Access Type Shared Telegram Integration Subscription - All-inclusive plan
Overview
1/7 - Telegram fully inside HubSpot: support inbox, team notifications, workflow messages, and personal account
Telegram Integration connects Telegram to HubSpot: a two-way channel for Inbox and Help Desk, five workflow actions, CRM cards on contacts and deals, and personal account replies via Telegram Business.
Support inbox (needs Sales or Service Hub Enterprise)
Customers message your Telegram bot. Each chat becomes a thread in HubSpot Inbox or Help Desk. Replies go back to Telegram. Contacts are created or matched on the first message. Photos, files, and voice messages work both ways. Snippets, knowledge base articles, AI replies, routing, and tickets work on Telegram threads.
Workflow actions (needs workflows: any Hub Professional or higher; no inbox needed)
Five actions: Send Message to Contact, Send Message with Buttons, Send Photo or File, Send Message to Group, and Send Internal Notification. Messages use HubSpot property tokens. The buttons action pauses the workflow, branches on the tap, and saves the answer to a contact property. Every action finds the contact's linked chat automatically. A built-in tester runs any action on a real contact.
Team notifications
Ping a teammate or the record owner on their own Telegram for a new deal, hot lead, or escalated ticket. Teammates connect once from an email invite. Customers never see it.
Personal account (needs an Enterprise inbox plus Telegram Premium)
Client DMs to your own Telegram land on the contact record. Replies typed in HubSpot send from your account, not a bot. Run it alongside a support bot.
CRM cards
The contact card shows connection status, an invite link with QR, recent messages, and a composer. The group card creates or links a Telegram group on any deal, company, ticket, contact, or project and syncs it into one HubSpot thread.
Setup
Connect HubSpot, create a free bot with @BotFather, and paste the token. No developer is needed. Multiple bots are supported, each routed to its own inbox. Bot messages are editable and translatable.
Good to know
A Telegram bot can only message people who messaged it first. Every contact card has an invite link and QR for that. The app stores no message bodies. Bot tokens are encrypted. GDPR export and deletion are self-serve.
Pricing
$49/month or $490/year. One plan: unlimited bots and teammates, no message caps. 14-day free trial, no credit card.
Features
Two-way Telegram in HubSpot Inbox and Help Desk
Customers message your Telegram bot and every chat becomes a thread in HubSpot Inbox or Help Desk. Replies land back in Telegram instantly. Photos, files, and voice notes flow both ways, and snippets, knowledge base articles, AI replies, routing, and tickets work on every thread.
Five Telegram actions for HubSpot workflows
Send text with property tokens, photos and files, group posts, and internal alerts from any workflow. Every action finds the contact's linked Telegram chat automatically. A built-in tester runs any action on a real contact before you automate. Requires workflows (any Hub Professional or higher).
Buttons that pause and branch your workflow
Send a message with up to three tappable buttons. The workflow pauses until the contact taps, then branches on the answer, which is also written to a contact property. Build appointment confirmations that reschedule themselves, one-tap surveys, and approvals.
Internal Telegram notifications for your team
Ping a teammate, the record owner, or both on their own Telegram seconds after a workflow fires: new high-value deal, hot lead, escalated ticket. Teammates link once from an email invite. Uses workflows (any Hub Professional or higher). No inbox needed, and the customer never sees it.
Deal rooms and CRM cards on every record
The Telegram contact card shows live status, a personal invite link with QR, recent messages, and a composer. The Telegram Group card creates or links a shared client group from any deal, company, ticket, contact, or project, synced into one HubSpot thread with linking recorded as a CRM note.
Reply as yourself with Telegram Business
Connect your personal Telegram with Telegram Business. Client DMs land on the contact record, and replies you type in HubSpot send from your own account, never as a bot. Run a support bot and your personal connection side by side. Requires Telegram Premium.
App Functionality
Shared Data
Telegram Messages | ||
Telegram Users | ||
Telegram Media | ||
Telegram Groups | ||
Notifications | ||
Telegram Groups | ||
Telegram Users | ||
Workflow Actions |
The app requests only scopes it actively uses. Conversations and custom-channel scopes power the two-way inbox channel. Contact scopes match or create senders and personalize messages; Contact Properties are written for Telegram IDs and workflow-button answers. CMS Files support inbound Telegram uploads and outbound HubSpot attachments. Deal, company, ticket, and project read scopes power CRM cards. Owners read lets workflows alert record owners. Automation is used when a Telegram button response completes and branches a paused HubSpot workflow action. The app writes CRM notes when groups are linked or unlinked; it does not request the timeline scope. Bot tokens are encrypted at rest (AES-256-GCM), every webhook is signature-verified, and the app stores no Telegram message bodies: conversation history is read live from HubSpot Conversations. GDPR export and erase are self-serve at telegram.resonatehq.com/data-deletion.
Reviews
Pricing
All-inclusive
$40.83
/monthOne flat price per HubSpot portal. Unlimited bots, teammates, and messages.
Unlimited bots brands and teammates
Reply as yourself with Telegram Business
Deal room group chats on any record
Telegram contact card with invite link and QR
Five workflow actions including tappable buttons
Two way Telegram channel for Inbox and Help Desk
All-inclusive
$40.83
/monthOne flat price per HubSpot portal. Unlimited bots, teammates, and messages.
Unlimited bots brands and teammates
Reply as yourself with Telegram Business
Deal room group chats on any record
Telegram contact card with invite link and QR
Five workflow actions including tappable buttons
Two way Telegram channel for Inbox and Help Desk
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 07/30/2026
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