Forbidden | HubSpot Implementation & Consultancy

Discovery and Strategic Blueprinting for Complex Operations Set Up

We have just completed the Discovery stage of our HubSpot implementation with Forbidden, and the experience has been excellent. Leading the process, Chrissy and David were instrumental in aligning our various internal teams across Marketing, Sales, Service, Customer Success and Finance into a single, cohesive vision. The process was incredibly thorough and well-managed. Chrissy and David took a truly collaborative approach, using precise questioning to extract the necessary technical requirements from our existing fragmented stack. They didn't just listen; they challenged us to think about long-term scalability. The final Blueprint document provides a clear and detailed roadmap for our transition from Pipedrive, Zendesk, and Mailchimp into a unified HubSpot ecosystem. It perfectly balances our complex integration needs for Maxio, Monday.com, and Azure DevOps with a native first approach that ensures data integrity. We are looking forward to kicking off 2026 and progressing into the build phase with a highly capable and professional partner.

Complex HubSpot instance audit + improvement recommendations

We worked with the Forbidden team on a deep audit of our existing HubSpot setup, and the experience was genuinely excellent. Ours is a fairly complex use case, with multiple teams relying on HubSpot in different ways, so we needed more than surface-level recommendations — we needed someone who could properly get under the skin of how the business operates. The process was thorough and well structured from the outset. Forbidden led an in-depth discovery phase across finance, sales, marketing and exec leadership, ensuring every perspective was understood before moving into the audit itself. The result was a set of clear, practical recommendations focused on streamlining our CRM, improving usability, and reducing unnecessary complexity — without breaking what already works. What stood out most was the quality of thinking and the way the team challenged assumptions constructively. They were rigorous where needed, pragmatic about constraints, and always grounded in how HubSpot should support real workflows rather than theoretical best practice. If you’re operating a mature or complex HubSpot instance and need clarity on how to simplify, scale, or future-proof it, Forbidden are a brilliant partner. Thoughtful, organised, and genuinely invested in helping you make better decisions.

HubSpot Onboarding

Scott was a pleasure to work with throughout our HubSpot onboarding. He was articulate, concise, and made the entire process easy to understand. He delivered everything on time, and each meeting was well planned, with a clear agenda and a thoughtful approach tailored to our needs. The training provided at the end of the project was also well structured and highly effective.

Great Support

Scott was great throughout our HubSpot implementation. He took the time to fully understand our needs and worked through the implementation with us step by step, keeping us up to date, remaining cheerful and provided the training and support required. Would definitely recommend.

HubSpot Onboarding

Jack was extremely patient with us (I'd imagine there were a few head in hands moments for him!), very knowledgeable and overall super helpful when carrying out our HubSpot Onboarding. He helped us over the course of a few months talking in great depth around the features of HubSpot and offered so much valuable guidance to get us to a point where we can utilise the features independently for the most part. A huge thing I thought was useful where the process is backed by great management tools that keep you on track and you're never unsure as to what to do next. Huge thanks to Jack & Forbidden.

Excellent Sales and Marketing Support

It has been great working with Forbidden. Our intended goals and outcomes have been achieved, and Jack has been vital in helping us with this; providing clear explanations and timely support when needed.

Excellent guidance through our CRM Migration project

I just wanted to thank you for your thoughtful and informed support through our migration project. Scott's knowledge of both the system we were migrating from and HubSpot were invaluable. Notwithstanding a tight time-line all our questions were dealt with promptly and completely. It was a pleasure to work with Scott and the team who were committed to getting a high quality, on budget and on-time result!

Incredible value for money

We have been blown away by the Forbidden team - they provide a rigorous and supportive onboarding experience for HubSpot, without which we would have given up adopting a CRM altogether! Facing the challenge of adopting our first proper CRM tool, we would've failed to onboard successfully or make use of the multitude of features available without Hannah & David's support. Forbidden's engagement planning and tracking with us as the customer was really detailed: a dynamic portal that tracked our progress, provided insights and enabled us to ask any questions along the way. Hannah made sure we had touch points scheduled that kept pace with the speed we wanted to launch - very grateful for the flexibility. Great team of people to work with - thank you!

Patient, Friendly and competent service providing

Appreciate how David Bolton & team have guided us during our implementation. Understanding our situation the patience and guidance have been great!

Rob Welsh is a singular reason to work with Forbidden

We appointed Forbidden to support HubSpot implementation back in October 2024, and worked with them for a 12 period through implementation and improvement of our system. It's fair to say in this time that both businesses went through multiple changes and evolutions, which we felt from our side and lost some momentum in transition. Rob joined towards the start of 2025 and changed our experience drastically as Ash settled his team in place. We started to really enjoy our implementation and to get real value in this roll out via Rob, with our plans and aspirations being brought to life. We've since brought in a CRM exec, but absolutely hope to maintain a relationship with Forbidden to support on a project basis moving forward.