CRM Implementation

We began our HubSpot journey in November 2025 with Forbidden and could not have had a better experience. We had a blank sheet (ie no CRM at all) and so needed Forbidden to build everything from scratch. We started with Sales Hub and 6 months later are implementing Marketing Hub. Scott has been instrumental in making our implementation so successful. We went live in the end of January 2026 (our phase 1). Since then we have continued to work with Forbidden to improve and enhance the system to meet our needs. Scott's workflows are well thought out and he tests them against our criteria/requirements to ensure they meet the specifications. He has helped to automate internal processes that took a lot of time and helped us to have visibility on key information. He held weekly drop in sessions/training for our sales team to ensure they were getting the most from the platform and that they understood how to navigate and get the information they needed. Over time this has become unnecessary as the team are confident and actively using the system. I cannot recommend Scott and the rest of the Forbidden team highly enough. They have made a difference to our business in a short period of time. We are looking forward to working with Sacha on the Marketing Hub to implement this further enhancement to our HubSpot instance.

Sacha Was Great!

We've had a fantastic experience working with Forbidden on our HubSpot implementation. From day one, Sacha took the time to understand how our business actually operates rather than trying to force us into a generic CRM setup. Our Special Projects process is quite unique, with bespoke watch projects moving from enquiry through design, production and delivery, and Forbidden worked closely with us to map every stage into a system that genuinely supports the way we work. The discovery workshops were particularly valuable. Instead of jumping straight into implementation, they challenged our existing processes, identified opportunities to improve them, and helped us simplify areas that had become overly manual. Communication throughout the project has been excellent. Every workshop was well prepared, action points were clear, and we always felt involved in the decisions being made. Sacha was responsive, knowledgeable and happy to adapt the solution as new requirements emerged. What impressed us most was that Forbidden weren't just implementing software, they were helping us build better processes. They've designed a system that will give us far better visibility over our pipeline, reduce manual administration, improve reporting, and provide a much stronger foundation for the continued growth of our Special Projects division. If you're looking for a HubSpot partner who takes the time to understand your business and delivers a solution that's tailored to your needs, I'd highly recommend Forbidden.