Forbidden | HubSpot Implementation & Consultancy

HubSpot Onboarding

Jack was extremely patient with us (I'd imagine there were a few head in hands moments for him!), very knowledgeable and overall super helpful when carrying out our HubSpot Onboarding. He helped us over the course of a few months talking in great depth around the features of HubSpot and offered so much valuable guidance to get us to a point where we can utilise the features independently for the most part. A huge thing I thought was useful where the process is backed by great management tools that keep you on track and you're never unsure as to what to do next. Huge thanks to Jack & Forbidden.

Excellent Sales and Marketing Support

It has been great working with Forbidden. Our intended goals and outcomes have been achieved, and Jack has been vital in helping us with this; providing clear explanations and timely support when needed.

Excellent guidance through our CRM Migration project

I just wanted to thank you for your thoughtful and informed support through our migration project. Scott's knowledge of both the system we were migrating from and HubSpot were invaluable. Notwithstanding a tight time-line all our questions were dealt with promptly and completely. It was a pleasure to work with Scott and the team who were committed to getting a high quality, on budget and on-time result!

Incredible value for money

We have been blown away by the Forbidden team - they provide a rigorous and supportive onboarding experience for HubSpot, without which we would have given up adopting a CRM altogether! Facing the challenge of adopting our first proper CRM tool, we would've failed to onboard successfully or make use of the multitude of features available without Hannah & David's support. Forbidden's engagement planning and tracking with us as the customer was really detailed: a dynamic portal that tracked our progress, provided insights and enabled us to ask any questions along the way. Hannah made sure we had touch points scheduled that kept pace with the speed we wanted to launch - very grateful for the flexibility. Great team of people to work with - thank you!

Patient, Friendly and competent service providing

Appreciate how David Bolton & team have guided us during our implementation. Understanding our situation the patience and guidance have been great!

Rob Welsh is a singular reason to work with Forbidden

We appointed Forbidden to support HubSpot implementation back in October 2024, and worked with them for a 12 period through implementation and improvement of our system. It's fair to say in this time that both businesses went through multiple changes and evolutions, which we felt from our side and lost some momentum in transition. Rob joined towards the start of 2025 and changed our experience drastically as Ash settled his team in place. We started to really enjoy our implementation and to get real value in this roll out via Rob, with our plans and aspirations being brought to life. We've since brought in a CRM exec, but absolutely hope to maintain a relationship with Forbidden to support on a project basis moving forward.

Knowledgeable, flexible and supportive

David was patient, knowledgeable and super helpful from start to finish with our CRM implementation. He's been supportive and resourceful in responding to our many questions and calls. We're grateful for his help making this first step into using HubSpot.

Fantastic! Thank you

It was a real pleasure working with Forbidden. Scott’s depth of knowledge and practical insights gave me and my colleagues so much confidence as we learned new aspects of HubSpot. No question was ever too small, having that kind of support and understanding made all the difference. Thanks so much!

HubSpot Onboarding

Our HubSpot onboarding experience has been nothing short of exceptional, and a big part of that is thanks to our onboarding specialist, Hannah. From day one, she was not only knowledgeable and organized but also incredibly approachable and patient. Hannah took the time to understand our business needs, tailor the onboarding process accordingly, and walk us through every step with clarity and professionalism. She made what could have been an overwhelming process feel smooth and manageable, always offering practical advice and helpful resources. What stood out the most was her genuine commitment to our success. She never rushed through calls, answered every question thoroughly, and consistently followed up to ensure we were making progress. Thanks to her support, we now feel confident using HubSpot to its full potential. Huge thank you to Hannah and the entire onboarding team — your support has made a real difference!

HubSpot Set up

I recently had the pleasure of working with Jack for the complete setup and configuration of our HubSpot account, and the experience was truly outstanding. Jack was knowledgeable and demonstrated a clear expertise in the platform's capabilities. He was highly efficient and handled all the aspects and helped me to understand what they were and how I could use them. I have gone from not knowing what HubSpot is to being able to use it to make my business more profitable.