Best practice implementation

Forbidden provided an excellent service when supporting us to restructure our sales pipeline in HubSpot. From the outset, Ollie brought a clear and structured approach that made the entire process feel organised. He took the time to properly understand how we work as a team, interrogating our existing processes, challenges, and goals. It was useful to have this approach, combining best practice with the way we work, rather than applying a one-size-fits-all solution. We now have a practical, well-designed HubSpot setup. Each stage of the pipeline is aligned with our real sales journey, which has made adoption across the team much higher. Ollie was also proactive in suggesting improvements, helping us streamline inefficiencies and introduce best practices that we hadn’t previously considered. We now have a much more structured and effective sales pipeline that gives us better visibility with improved tracking and reporting.

Incredible support - making our integration with HubSpot a smooth experience

We worked with Mia for our integration between our legacy ConnectWise platform with a new HubSpot CRM and throughout this project Mia was a voice of calm and reason, bringing expertise and clarity when we needed it. She really helped us to steer through the trickiest of situations and we all felt very secure, knowing she had our backs. Specifically, Mia and the Forbidden team were very knowledgeable about Project Management, CRMs, APIs, integration mapping between two disparate data systems, data hygiene best practice, marketing campaigns, customer journeys and reporting needs for customers like us. I particularly felt that an added bonus was that Mia took the time to understand us as a reseller business and also as people. She brings common sense and a good sense of humour to the process, which defuses the tension and we all enjoyed working with her. I have no hesitation in recommending Forbidden and Mia for CRM, HubSpot onboarding and custom API integrations. We are now working with Forbidden to help us get the most out of our new HubSpot CRM. Many thanks Mia, don't give up the snowboarding!