In Forbidden we trust!

Forbidden have been absolutely amazing to work with. We came to them after a pretty difficult experience with a previous HubSpot partner, particularly around our website migration. From the outset, the Forbidden team quickly identified the issues we’d been dealing with and completely transformed the experience. Not only have they made our website significantly more beautiful, polished and user-friendly, but they’ve also made it incredibly easy to manage from an admin perspective, something that was really important to us. Working with Lily, Ash and the wider team has been a genuinely great experience. They’ve taken the time to understand every requirement we’ve had, communicated clearly throughout, and consistently taken the initiative to go above and beyond what we asked for. It’s rare to find a partner that combines strong HubSpot expertise, great design and development, and such a thoughtful, proactive approach to working with clients. I wouldn’t hesitate to recommend Forbidden to anyone looking for a HubSpot consultancy they can genuinely trust.

CRM Implementation

We began our HubSpot journey in November 2025 with Forbidden and could not have had a better experience. We had a blank sheet (ie no CRM at all) and so needed Forbidden to build everything from scratch. We started with Sales Hub and 6 months later are implementing Marketing Hub. Scott has been instrumental in making our implementation so successful. We went live in the end of January 2026 (our phase 1). Since then we have continued to work with Forbidden to improve and enhance the system to meet our needs. Scott's workflows are well thought out and he tests them against our criteria/requirements to ensure they meet the specifications. He has helped to automate internal processes that took a lot of time and helped us to have visibility on key information. He held weekly drop in sessions/training for our sales team to ensure they were getting the most from the platform and that they understood how to navigate and get the information they needed. Over time this has become unnecessary as the team are confident and actively using the system. I cannot recommend Scott and the rest of the Forbidden team highly enough. They have made a difference to our business in a short period of time. We are looking forward to working with Sacha on the Marketing Hub to implement this further enhancement to our HubSpot instance.