Hook Digital | HubSpot Elite Partner — LATAM & USA

Excellent

I would like to highlight the excellent work of Hook Digital in conducting our HubSpot onboarding consultancy. The team demonstrated a high level of technical expertise, commitment and a personalized approach that significantly accelerated the implementation of Cactus Gaming's CRM and commercial routines. Hook's close and strategic support was essential in ensuring that the team understood best practices and extracted the maximum potential from the platform right from the start.

Digital transformation with Hook Digital and HubSpot at Loop Brasil

Loop Brasil, a Webmotors and Estapar Group company, began its journey with Hook Digital without having a structured CRM. The partnership with Hook was essential for the implementation of HubSpot, which brought about a real transformation in our Customer Service, After Sales, Marketing and Sales operations. With HubSpot, we were able to better map interactions with our customers, integrate areas and obtain a 360° view of the relationship with the end customer. This was directly reflected in a significant increase in results and in the efficiency of internal processes. A special mention goes to Alan Oliva, who was a key player throughout the project. He led the training sessions, helped customize the tool and ensured that the solution was aligned with our specific needs. The attention and commitment of the Hook team was constant at every stage. Services provided: CRM Implementation, CRM Migration, Customer Support Training, Custom API Integrations We strongly recommend Hook Digital to companies looking for strategic, high-level consultancy in the adoption of HubSpot.

Partnership of excellence and consistent results

I'd like to take this opportunity to talk about Cíntia Mamprin's work: always attentive to detail, with creative and timely deliveries. Her communication is clear and proactive, which makes the process very fluid. It's a partnership that conveys trust and professionalism at every stage.

Implementation of the new Services module

It was a great partnership, where together we were able to create and develop various solutions that took into account the complexity of our ecosystem. Where the big gain was precisely in creating solutions that didn't previously exist, enabling us to get the best out of the tool and the module.

Great project with Hook

I had a positive experience with the HubSpot CRM implementation project with Hook. Right from the start, the team showed the business and technical knowledge to understand our needs and translate them into HubSpot solutions. We migrated 4 different platforms to HubSpot and unified everything into a new base. The process was structured, agile and at the same time flexible to adapt to the particularities of our business. What struck me most was the team's ability to guide us through best sales and marketing practices, ensuring that it wasn't just a technical implementation, but a transformation in the way we manage our customer relationships. Hook proved to be not just a technology partner, but a strategic partner.

There was a lack of commitment and a surplus of rework

The setup was even delivered, but everything went downhill from there. HOOK showed a huge lack of commitment to strategy and execution. It was clear that there was no structured plan and no real follow-up. The support... well below expectations. They often didn't respond on time, and when they did, the solution wasn't complete. The result was that several tasks that should have been their responsibility ended up falling to our internal team. We had to take on deliveries in order not to miss important deadlines, because either HOOK was late or simply didn't have the necessary expertise to solve them. This led to rework, wear and tear and, above all, the feeling that we had hired something that wasn't actually delivered. In the end, the lack of care in understanding our demands and committing to them was evident. It seemed as if they just wanted to "run the setup" and that was that, without caring about the long-term success of the project. The experience left a lot to be desired.

A partnership that doesn't disappoint!

I would like to express my sincere thanks for the partnership in project development over many years with IN and Hook. In addition to my deep admiration for the professionals who work on the projects, I would like to point out that they are always at the forefront of the issues we bring to new strategies, contributing proactively and strategically to the success of the initiatives.

Excellent HubSpot partner in Brazil

My experience with Hook was excellent. The team is very competent, knows the business, the process and has mastered the HubSpot platform. We implemented the marketing and sales operations with Hook, with tool migration, team training and capacity building. We then contracted an ERP integration and support project, and we're very happy with the team's day-to-day service and attention. They really are partners, I highly recommend them to anyone looking for a high quality partner.

HubSpot has brought much more organization, productivity and clarity to everyday life.

My experience with HubSpot has been extremely positive. The platform is complete, intuitive and has brought much more organization, productivity and clarity to my daily life. In addition, I cannot fail to highlight the work of Mr. Carlos Tesore, who represents HubSpot with excellence. His dedication, attention and knowledge make the process even more enriching and make all the difference to the experience with the tool.

HubSpot Partnership Services

I have used the services of Hook, a HubSpot partner, and I can say that the team is highly qualified and committed to customer satisfaction. Whenever I've needed support with deployment, integration, inbound marketing or website creation, I've been answered in a clear, objective and resolute manner. My feedback from clients who have recommended the services has also been very positive, highlighting the excellent treatment and results achieved. The team shows agility, attention and an exemplary professional attitude, which generates trust and security throughout the partnership. I recommend them for their high standard of service and their ability to deliver efficient solutions.