• Request Screen Recordings from Customers
  Skip the back-and-forth. Enable customers to record their screens to show issues instead of explaining them via text or live calls.
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• Capture Console Logs and Network Requests
  Automatically collect console logs, network activity, device details, and session metadata to equip your developers and Level 2 agents with the insights they need for faster troubleshooting.
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• Integrate Birdie into every HubSpot Workflow
  From Snippet to Forms—Birdie integrates seamlessly into every HubSpot workflow.
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• Send Screen Recordings to Customers
  Deliver crystal-clear guidance by sharing screen recordings with your customers.
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• Birdie SDK
  Embed Birdie’s recorder seamlessly into your product through any button, link, or element, and receive recordings directly in Intercom.

Why Support Teams Love Birdie

🪄 No Downloads Required: Customers record instantly—no installs, no hassle.

🎨 Custom Branding: Ensure a polished, branded experience.

🙈 Hide Sensitive Data: Automatically blur sensitive information for compliance and trust.

🔐 Enterprise-Grade Security: Includes SAML SSO, on-premise options, and customizable data retention policies.

📈 Proven Results: +60% faster resolutions, -35% escalations, and +20% Customer Effort Score.

​Birdie makes ticket resolution easier, faster, and more efficient for both customers and agents.

📖 Learn more at birdie.so.
📩 For support, visit our Help Center or email us at support@birdie.so.