Birdie
See issues clearly—resolve tickets faster with screen recordings
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Birdie Subscription - Free plan
Overview
-1.png)
1/5 - Request Screen Recordings from customers
Birdie is trusted by 2,500+ leading support teams.
👩💻 Let customers show the issue with screen recordings, empowering your team to resolve complex tickets 7x faster. Here’s how:
Request Screen Recordings from Customers
Skip the back-and-forth. Enable customers to record their screens to show issues instead of explaining them via text or live calls.
Capture Console Logs and Network Requests
Automatically collect console logs, network activity, device details, and session metadata to equip your developers and Level 2 agents with the insights they need for faster troubleshooting.
Integrate Birdie into every HubSpot Workflow
From Snippet to Forms—Birdie integrates seamlessly into every HubSpot workflow.
Send Screen Recordings to Customers
Deliver crystal-clear guidance by sharing screen recordings with your customers.
Birdie SDK
Embed Birdie’s recorder seamlessly into your product through any button, link, or element, and receive recordings directly in Intercom.
Why Support Teams Love Birdie
🪄 No Downloads Required: Customers record instantly—no installs, no hassle.
🎨 Custom Branding: Ensure a polished, branded experience.
🙈 Hide Sensitive Data: Automatically blur sensitive information for compliance and trust.
🔐 Enterprise-Grade Security: Includes SAML SSO, on-premise options, and customizable data retention policies.
📈 Proven Results: +60% faster resolutions, -35% escalations, and +20% Customer Effort Score.
Birdie makes ticket resolution easier, faster, and more efficient for both customers and agents.
📖 Learn more at birdie.so.
📩 For support, visit our Help Center or email us at support@birdie.so.
Features
Request a Screen Recording from customers
Request screen recordings from customers via HubSpot sidebar
Record your screen
Record your screen with Birdie extension. Guide your customers with clear video instructions. Or record your screen and capture everything developers need—logs, repro steps, and more—in one click.
Add Birdie to your HubSpot Snippets
Birdie makes it easy to request screen recordings from customers in HubSpot using Snippets.
Add Birdie to your HubSpot ticket form
Allow customers to submit tickets with screen recordings, you need to add Birdie to your HubSpot form
App Functionality
Shared Data
contact | ||
ticket_id | ||
user | ||
Video | ||
Video |
Reviews
- Sep 16, 2025
Game-changer for our support team's efficiency and bug resolution
Birdie has become an essential part of our support operations. What impressed us most is how it solved our biggest pain point - those lengthy diagnostic calls that used to eat up hours of our team's time. Birdie delivers on its promise to simplify support workflows. The combination of time savings, easy adoption by both our team and customers, and solid integration capabilities makes it a tool that actually improves how we work rather than just adding another step to our process.
Why it's working for us: Cut diagnostic time significantly: Console logs and session recordings give us everything we need to identify issues quickly. No more "can you show me how to reproduce this?" calls Effortless implementation: Our support team was productive with it right away - the learning curve was practically nonexistent Customers actually use it: This was unexpected but huge - our customers have started proactively using Birdie to report issues without any prompting from us. Seamless HubSpot integration: Fits naturally into our existing workflow without disrupting how we already work Standout support: Maxime worked closely with us to fine-tune the HubSpot integration and made sure everything aligned with our specific processes. Responsive and thorough.
Haven't encountered any that have affected our day-to-day operations.
Vigil, B.
Pricing
Free
€0
Birdie offers a free forever plan, as well as paid plans.
Free
€0
Birdie offers a free forever plan, as well as paid plans.
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 12/03/2025
Now trending
