Click-to-Call — Make Calls Directly from HubSpot

Sales and support agents can initiate outbound calls with a single click on any phone number within HubSpot — from contact records, company records. No need to manually dial or switch to a separate phone app. This eliminates dialing errors and saves agents time on every call, letting them focus on the conversation instead of the process.

Inbound Call Screen Pop — Caller Context Before You Say Hello

When an inbound call arrives, HubSpot automatically opens the matching contact record based on the caller's phone number. Agents instantly see the caller's name, history, and previous interactions just after call answer — no more asking "who is this?" or scrambling to find the record mid-call.

Automatic Call Logging — Every Call Recorded Without Manual Entry

Every call — inbound or outbound — is automatically logged under the relevant contact record in HubSpot's activity feed. The log includes call direction, duration, timestamp, agent name, and disposition. No manual data entry needed, ensuring your CRM data stays accurate and complete even during high call volumes.

Call Disposition & Notes — Capture Outcomes on Every Call

After each call, agents can set a call disposition and add notes directly from the Deepcall widget inside HubSpot. These are saved against the contact record automatically, giving sales managers full visibility into call outcomes without chasing agents for updates.

Agent Mapping — Calls Logged Against the Right HubSpot Owner

Each Deepcall agent is mapped to their corresponding HubSpot user, so all call activity is attributed to the correct owner in HubSpot. This ensures accurate reporting, correct contact ownership, and reliable activity tracking across your sales and support teams.