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Aircall for Calling & SMS

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App

Aircall for Calling & SMS

HubSpot Certified App

The customer communications & intelligence platform (Calling & SMS)

Built by
Aircall
Installs
15K installs
Rating

4.3

(313)

Sign in to installRequires Aircall for Calling & SMS subscription

Requirements

HubSpot Plan
HubSpot Account permissions
View the required account permissions
Aircall for Calling & SMS Subscription
Essentials or Professional plans

Overview

1/9

Aircall’s connected communication platform combines your HubSpot smart CRM and HelpDesk* with your business phone & SMS to shorten your sales cycles and improve your customer experience.


* Aircall is the only 3rd party phone app to connect with HubSpot HelpsDesk*


And your people on the phones will love it  ⭐⭐⭐⭐⭐

“Absolutely simple but effective customer communication tool.”

  • Russell W on G2, March 2024

Sounds good, right?

Discover HubSpot's most installed & popular phone app by Booking a demo or starting your free trial now.

View case studyView setup guide

Features

HubSpot HelpDesk integration (Calling & SMS) + AI features

- Connect Aircall as a Calling and SMS channel to HelpDesk (Service Hub) to automatically create and manage tickets. - Call & voicemail transcriptions through Aircall’s native AI & HubSpot’s CI. - Analyze call transcriptions against custom & AI scorecards to facilitate reps coaching.

Inbound: Advanced call routing (IVR), Call whispering, Warm Transfer

- IVR: No-code set-up and self-managed call tree & smart routing capability - Add widgets like audio messages, voicemails, time rules (office and holiday hours) & custom waiting music. - Call Whispering: capacity to join incognito. - Transfer: both warm and direct call transfers.

Outbound: Power Dialing, Caller Insight Cards & click-to-call

- Gain speed with PowerDialing & click-to-call capabilities. Gather numbers for a HubSpot list, upload a CSV file or from anywhere on the web and add them to a power dialing session. - Caller Insights Card pop-up with info on Contacts, Companies, Deals and Tickets for inbound & outbound calls give reps context for their calls.

1:1 SMS/MMS and SMS via Workflows

- Send and log 1:1 SMS and MMS* - Automatically trigger SMS send via HubSpot workflows.

Analytics: Reporting & Monitoring Dashboards

Get deep call reporting & live monitoring dashboards: - Live monitoring of calls per user & lines. SLA tracking - Call Timeline view - Network diagnostic: insight on network performance for call quality. - Unanswered calls by reason - Inbound/ Outbound call metrics - User activity **These can all be embedded in HubSpot for visibility**

App Functionality

Shared Data
Data Source
Sync Direction
In HubSpot
In HubSpot

Call

Companies

Companies

Call

Tickets

Tickets

Call

Deals

Engagements

Deals

Engagements

Call

Conversations

Conversations

Contact

Contacts

Contact Properties

Contacts

Contact Properties

Insight Card

Contacts

Contacts

Insight Card

Deals

Deal Properties

Deals

Deal Properties

Insight Card

Owners

Owners

SMS

Contacts

Contacts

SMS

Tickets

Tickets

SMS

Conversations

Conversations

Reviews

Average rating

4.3

Based on 313 ratings

Total reviews

313

Number of reviews all-time

5
64% complete
64%
4
18% complete
18%
3
7% complete
7%
2
5% complete
5%
1
6% complete
6%

Average rating

4.3

Based on 313 ratings

Total reviews

313

Number of reviews all-time

5
64% complete
64%
4
18% complete
18%
3
7% complete
7%
2
5% complete
5%
1
6% complete
6%

Filter reviews:

Sort:

3/5
    Feb 18, 2026

Decent call tracking but plagued by bugs and poor mobile integration

It is decent

What do you like?

tracking activity

What do you dislike?

no mobile app integration

  • Massad, M.

Reply from -, L., AircallFeb 18, 2026
Hi Massad, thanks for taking the time to share this feedback, and glad to hear call activity tracking has been useful. We’re sorry to hear your experience has been impacted by bugs and by limited mobile integration. That’s not the experience we want you to have. If you’re open to it, we’d love to dig in and help: which mobile setup are you referring to (Aircall iOS/Android app) and what specific bugs are you running into (examples/screenshots + device/OS + Aircall app version)? If you have raised a ticket please share the number with me directly: hami@aircall.io
1/5
    Dec 9, 2025

Complete waste of time - wrong fit for our team size and automated SMS needs, felt like we were pushed into it for kickbacks

We looked into Aircall based on HubSpot's recommendation. It was not a good fit based on size of our team and what we were looking to do (send out automated 1:1 sms texts. Complete waste of time and it felt like we were getting pushed into it because they got some sort of kickback. No other explanation why we were sent over there.

  • Friedman, F.

Reply from -, L., AircallJan 15, 2026
Hello Friedman, Thank you for sharing your feedback. I'm sorry to hear that your experience with Aircall didn't meet your expectations.I want to clarify that HubSpot doesn't receive any kickbacks or referral fees for recommending Aircall, they simply integrate with solutions they believe can add value to their customers. Regarding your SMS needs: Aircall does support automated 1:1 SMS workflows, and many of our customers successfully use this functionality. However, without understanding the specifics of your setup and requirements, I can't speak to why it may not have worked for your particular use case. I'd genuinely like to understand what happened during your evaluation and implementation. There may have been a configuration issue, a misalignment in expectations, or perhaps a gap in our solution for your specific workflow. Your insights would help us improve. If you're open to a brief conversation, I'd be happy to review your use case and either help get you set up properly, or honestly assess whether a different solution might be a better fit for your needs. Please feel free to reach out to me directly at hami@aircall.io

Pricing

This app requires one of the following Aircall for Calling & SMS subscription plans.

Essentials

$30

/month

The minimum needed to get your team's operations up and running (Pricing is in USD. Also available in other currencies). 3 user min.

  • Unlimited inbound and outbound (in select countries)

  • SMS

  • HubSpot integration

  • Inbound call routing (IVR, team routing, queuing, ACD)

  • Transferring

  • Recording

  • Reporting and Analytics

  • 100+ Integrations

  • API access

3 user min.

Essentials

$30

/month

The minimum needed to get your team's operations up and running (Pricing is in USD. Also available in other currencies). 3 user min.

  • Unlimited inbound and outbound (in select countries)

  • SMS

  • HubSpot integration

  • Inbound call routing (IVR, team routing, queuing, ACD)

  • Transferring

  • Recording

  • Reporting and Analytics

  • 100+ Integrations

  • API access

3 user min.

* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 08/13/2025

More info

DetailsSupportLegal
DetailsSupportLegal
Built by
Aircall
Installs
15K installs
Categories
Calling
SMS
Languages this app is available in
English, French, German, Italian, and Spanish

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