Aircall : AI-powered calling and SMS, built for HubSpot.
Customer Communications, Evolved. Where intelligent automation meets…
Premier
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Access Type Shared Aircall : AI-powered calling and SMS, built for HubSpot. Subscription - Essentials or Professional plans
Overview
1/7 - Customer Communications built for now, and the future.
Aircall is HubSpot's most-installed calling and messaging partner, its 2025 Co-selling Partner of the Year, and named as an essential app for sales and service, with 15,000+ active installs.
When disconnected tools slow your team down, calls go unlogged, follow-ups get missed, and customer context lives in silos. Aircall's native integration with HubSpot solves that by syncing every call, SMS, and WhatsApp message directly to Contacts, Deals, and Tickets in real time, so your team can focus on conversations, not admin work.
Now with AI Actions, (Beta), your Aircall Virtual Agent works inside HubSpot during live calls, looking up contacts, creating records, opening support tickets, and booking meetings, without any human intervention. Every interaction is automatically captured, every lead actioned in seconds.
“It was a fairly simple business case to implement HubSpot and Aircall. The system promises that we can answer questions quicker and more effectively. And they delivered on that promise. We can spend more time on meaningful interactions with our customers and really helping them.”
Matthijs Hellendoorn, Technology Business Partner at FitForMe
Sounds good, right?
“It didn’t feel like dealing with two companies or two apps, It felt like one system.”
Matthijs Hellendoorn, Technology Business Partner at FitForMe
Features
HubSpot HelpDesk integration (Calling & SMS) + AI features
- Connect Aircall as a Calling and SMS channel to HelpDesk (Service Hub) to automatically create and manage tickets. - Call & voicemail transcriptions through Aircall’s native AI & HubSpot’s CI. - Analyze call transcriptions against custom & AI scorecards to facilitate reps coaching.
Inbound: Advanced call routing (IVR), Call whispering, Warm Transfer
- IVR: No-code set-up and self-managed call tree & smart routing capability - Add widgets like audio messages, voicemails, time rules (office and holiday hours) & custom waiting music. - Call Whispering: capacity to join incognito. - Transfer: both warm and direct call transfers.
Outbound: Power Dialing, Caller Insight Cards & click-to-call
- Gain speed with PowerDialing & click-to-call capabilities. Gather numbers for a HubSpot list, upload a CSV file or from anywhere on the web and add them to a power dialing session. - Caller Insights Card pop-up with info on Contacts, Companies, Deals and Tickets for inbound & outbound calls give reps context for their calls.
1:1 SMS/MMS and SMS via Workflows
- Send and log 1:1 SMS and MMS* - Automatically trigger SMS send via HubSpot workflows.
Analytics: Reporting & Monitoring Dashboards
Get deep call reporting & live monitoring dashboards: - Live monitoring of calls per user & lines. SLA tracking - Call Timeline view - Network diagnostic: insight on network performance for call quality. - Unanswered calls by reason - Inbound/ Outbound call metrics - User activity **These can all be embedded in HubSpot for visibility**
App Functionality
Shared Data
Insight Card | ||
Insight Card | ||
Contact | ||
SMS | ||
SMS | ||
Call | ||
Call | ||
Call | ||
Call | ||
SMS | ||
Insight Card | ||
Call/SMS | ||
MMS | ||
Playbooks |
Reviews
4.3
316
4.3
316
- Mar 23, 2026
Great integrations and caller ID setup but frustrating call summary configuration issues
I can not configure the call summary, want to get rid off.
Nice to have an integrations it allow us to set up the caller ID
I can not configure the call summary, want to get rid off.
Polar, K.
- Feb 20, 2026
Great integration with HubSpot and automated SMS - smooth implementation so far!
Works well!
automated one-to-one SMS messages, power dialer grabs numbers directly out of HubSpot
Still implementing, so may find some cons later.
Motiwalla, A.
Pricing
Essentials
$30
/monthThe minimum needed to get your team's operations up and running (Pricing is in USD. Also available in other currencies). 3 user min.
Unlimited inbound and outbound (in select countries)
SMS
HubSpot integration
Inbound call routing (IVR, team routing, queuing, ACD)
Transferring
Recording
Reporting and Analytics
100+ Integrations
API access
Essentials
$30
/monthThe minimum needed to get your team's operations up and running (Pricing is in USD. Also available in other currencies). 3 user min.
Unlimited inbound and outbound (in select countries)
SMS
HubSpot integration
Inbound call routing (IVR, team routing, queuing, ACD)
Transferring
Recording
Reporting and Analytics
100+ Integrations
API access
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 04/17/2026
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