AI Customer Service Analytics
Built by - Klarion
Installs - <10 installs
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Access Type Shared AI Customer Service Analytics Subscription - Free or Standard plans
Overview
1/5 - Klarion is like a high-resolution thermal radar that tracks customer frustration hotspots.
Turn HubSpot Service Hub support conversations into high-impact customer insights.
Customers contact support because something isn’t working, isn’t clear, or isn’t meeting expectations. That means your HubSpot support cases already contain rich feedback you need to reduce support burden, protect retention and improve product.
Built for Customer Support, Customer Success, and Product teams, Klarion analyzes HubSpot support cases to provide executive-ready clarity: what’s driving volume, pain, and risk.
With Klarion, you can:
Gain granular understanding of contact reasons and accompanying feedback
Reduce support burden by knowing what to fix, improve or prevent
Identify and eliminate supportability bottlenecks
Get alerted to high customer frustration and churn risk
Surface product gaps and improvement opportunities
Features
Clean, complete support data pulled from HubSpot Service Hub tickets
Klarion fixes the messy tickets problem. Klarion reads complete HubSpot Service Hub tickets and extracts all Problems, Complaints, Help, and Feature Requests inside each ticket. Multi-issue tickets don’t distort your metrics, and you capture all accompanying feedback. Klarion also extracts key metadata saving agent time spent on manual tagging.
See the trouble hot spots
Visual heatmaps show where feedback coming through Service Hub tickets concentrates by topic or any mapped field from HubSpot Service Hub or HubSpot Sales Hub such as plan, region, or segment. Switch between volume and customer pain to compare frequency versus severity and quickly see which areas are driving cost, risk, and retention impact.
Pinpoint high-impact recurring issues
Klarion identifies the recurring Problems, Complaints, and Help Requests reported in HubSpot Service Hub tickets. Each recurring issue is quantified by frequency, customer pain, and revenue risk (pulled from HubSpot Sales Hub). Using these metrics enables Support, CS, and Product to spot trouble fast and align on what to tackle first.
Issue intelligence, fully automated
Each issue includes a detailed profile with trends, impacted customers, pain level, and revenue impact. Klarion analyzes underlying HubSpot Service Hub tickets to explain when issues occur, why they happen, how they are resolved, and what customers suggest -- accelerating root cause analysis and action planning.
Account-level intelligence for B2B
See how issues affect individual customer accounts (from HubSpot Sales Hub) with account-level frustration indicators, plain-language issue summaries, and heatmaps showing issue concentration. Enables CSMs to quickly understand account health, prepare for QBRs, and support renewals with confidence.
Alerts for customer frustration
Get alerted when customer frustration spikes in conversations or at the account level so teams can intervene early. Klarion helps support and success teams stay ahead of escalations and churn risk by keeping a close eye on the sentiment underlying the customer feedback.
App Functionality
Shared Data
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Connecting Klarion to HubSpot Service Hub simple and fast. Control which tickets are imported by selecting a pipeline. Map both standard and custom HubSpot properties (including ticket, contact, and company fields) into Klarion for analysis and segmentation.
Klarion AI automatically imports and analyzes tickets after they close. AI filters out non-customer items such as marketing spam or internal workflow tickets, ensuring that only true customer feedback is analyzed.
Reviews
Pricing
Free
$0
Start Free & Scale As You Grow
Up to 1,000 most recent tickets analyzed when you connect
Up to 200 tickets analyzed each month
HubSpot Service Hub Integration
Heatmaps, Repeating Issues, Business Impact
Recommendations for improvements
Personalized onboarding call
Free
$0
Start Free & Scale As You Grow
Up to 1,000 most recent tickets analyzed when you connect
Up to 200 tickets analyzed each month
HubSpot Service Hub Integration
Heatmaps, Repeating Issues, Business Impact
Recommendations for improvements
Personalized onboarding call
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 08/03/2026
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