Automate your live chat with AI and see what your customers are really saying

ChatSignals is the AI customer agent that does two things no other tool does together: it handles your live chat and support conversations automatically, AND it extracts the intelligence hiding in every chat. Bugs, feature requests, complaints, trends, conversation summaries. All surfaced automatically.

Conversation Analytics & Customer Intelligence

Stop copy-pasting from every conversation. ChatSignals analyses every chat and extracts actionable intelligence your team can use.

• Bug detection: Surface bugs customers report that never make it to your backlog. In one pilot, we found 181 bugs in 8,600 conversations that the product team had never seen.

• Feature requests: See what customers are asking for, ranked by frequency. 127 feature requests extracted automatically.

• Customer feedback: Complaints, praise, and sentiment tracked across all conversations. No manual tagging.

• Content gaps: Identify where your knowledge base is missing answers so your AI gets smarter over time.

• Topic tracking: See what customers ask about most. Track trends week over week.

• Conversation summaries: AI-generated summaries of every conversation thread, so your team doesn't have to read every message.

• Ticket reporting: See what customers are reporting, how often, and what needs attention. Better than native HubSpot ticket reports.

AI Customer Agent & Live Chat

Deploy an AI customer agent, support agent, and chat agent trained on your knowledge base. It answers questions, resolves issues, and hands off to human agents when it can't help. Works as your always-on AI chatbot for live chat.

• Automates up to 70% of support conversations

• Smooth handoff to human agents with full context

• $0.75 per conversation (cheaper than Breeze at $1.00 and Intercom at $0.99)

• Learns from your website, documents, and help articles

• Works alongside native HubSpot live chat

• AI-generated conversation summaries for every thread

Knowledge Base Management

Automatically extracted from your website. Organise documents, URLs, and content into a structured knowledge base your AI chatbot draws from to answer accurately. Knowledge gaps are surfaced automatically so you can continuously improve response quality.

Dashboard & Reporting

Track everything that matters in real time:

• Human intervention rate (how often agents need to step in)

• Conversation volume and trends

• Resolution time and customer sentiment

• AI bot performance metrics

• Topic breakdowns and emerging issues

Generate detailed ticket reports on bugs, feature requests, and customer feedback that you can copy directly into your project management tools like Linear, Jira, or Shortcut. Better conversation reporting than HubSpot's native tools.

MCP Server (AI Agent Integration)

ChatSignals includes an MCP (Model Context Protocol) server, letting AI coding agents and assistants query your customer data programmatically. Build custom workflows, pull customer signals into your development process, or let AI agents access conversation intelligence directly. No other HubSpot chat tool offers this.

Deployment Trust Levels

Roll out AI at your own pace:

• Disabled: AI is off. Use ChatSignals purely for conversation analytics.

• Silent mode: AI generates responses but doesn't send them. Watch how it would perform before going live.

• Fully automated: AI handles conversations end-to-end with automatic handoff when needed.

Switch between modes any time. Zero downtime. Full control.

Works With Any Chatbot

Already using Breeze? No problem. ChatSignals works alongside any chat tool, including Intercom, Voiceflow, or your own custom bot. Connect it to your existing conversations and get conversation analytics, customer feedback extraction, and ticket reporting regardless of which chatbot you use. Use ChatSignals purely for intelligence, or switch to our built-in AI customer agent whenever you're ready.

Setup in Minutes

Connect your HubSpot account, point ChatSignals at your website, and your knowledge base is built automatically. No code required. Your AI chatbot can be live in under 10 minutes.

Why ChatSignals?

vs HubSpot Breeze: Cheaper per conversation ($0.75 vs $1.00). Better handoff. Plus: we extract signals from every conversation about your business. Breeze just answers and forgets.

vs MyAskAI: Similar chat automation at a similar price. But we also extract bugs, feature requests, and customer trends from every conversation. MyAskAI replies. We reply and learn.

vs Intercom: We don't compete with Intercom's full platform. If you're on HubSpot and want AI chat that also gives you customer intelligence at a fraction of the price, that's us.

vs doing nothing: Your team handles conversations manually. Bugs go unreported. Feature requests get lost in chat logs. We automate the replies AND capture the intelligence.

vs Enterpret/unitQ: They charge $1,000+/mo for conversation intelligence alone. We include it with your AI chatbot, and you can get started for free!

Real Results from our Customers

"ChatSignals cut our sales chat workload by over 50% while uncovering growth opportunities we're now actively pursuing. The ROI was obvious within the first month - both in reduced costs and strategic insights we'd have missed.  Our AI responses are often clearer and faster than our human agents were." ⭐⭐⭐⭐⭐ – Fraser Manning, COO of Stannp.com

Coming Soon

We're actively building the next generation of conversation and behavioural intelligence for HubSpot. Customers on any plan get early access:

• Page health monitoring: rank your website and product pages by which ones drive the most support tickets, errors, and drop-offs. Find the pages quietly costing you customers.

• User journey context in conversations: see every page a user visited, every feature they used, and every error they hit before they opened a chat. Full session history alongside every conversation inside HubSpot.

• Silent struggle detection: identify users showing frustration patterns (rage clicks, repeated failed actions, error encounters) who haven't raised a ticket. Reach out before they churn.

• Behavioural cohort analysis: see how users progress through your product compared to typical paths to activation. Spot stalling users early.

• Feature-level usage analytics: automatically categorise your URLs into product features and track adoption, drop-off, and time-to-first-use.

Want early access?  Email support@chatsignals.io

Your first 50 conversations per month are always free.