HubSpot HelpDesk integration (Calling & SMS) + AI features

- Connect Aircall as a Calling and SMS channel to HelpDesk (Service Hub) to automatically create and manage tickets. - Call & voicemail transcriptions through Aircall’s native AI & HubSpot’s CI. - Analyze call transcriptions against custom & AI scorecards to facilitate reps coaching.

Inbound: Advanced call routing (IVR), Call whispering, Warm Transfer

- IVR: No-code set-up and self-managed call tree & smart routing capability - Add widgets like audio messages, voicemails, time rules (office and holiday hours) & custom waiting music. - Call Whispering: capacity to join incognito. - Transfer: both warm and direct call transfers.

Outbound: Power Dialing, Caller Insight Cards & click-to-call

- Gain speed with PowerDialing & click-to-call capabilities. Gather numbers for a HubSpot list, upload a CSV file or from anywhere on the web and add them to a power dialing session. - Caller Insights Card pop-up with info on Contacts, Companies, Deals and Tickets for inbound & outbound calls give reps context for their calls.

1:1 SMS/MMS and SMS via Workflows

- Send and log 1:1 SMS and MMS* - Automatically trigger SMS send via HubSpot workflows.

Analytics: Reporting & Monitoring Dashboards

Get deep call reporting & live monitoring dashboards: - Live monitoring of calls per user & lines. SLA tracking - Call Timeline view - Network diagnostic: insight on network performance for call quality. - Unanswered calls by reason - Inbound/ Outbound call metrics - User activity **These can all be embedded in HubSpot for visibility**